TR
Tabea R
1 reviews | Active since Nov 2021
17 Apr 2024, 19:56
*****
I am a loyal customer of cell c and i have never missed a premium. Just because my contact has ended with cell c, I was told that i had to serve a 30 days notice . In March i had to pay R682, thought it was the last premium , then in April had to pay R882. I dont understand because i was no owing cellc
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
17 Apr 2024, 20:08Dear Tabea Ranoko
Thank you for reaching out to us and bringing this matter to our attention. We apologize for any confusion or inconvenience caused by the charges you've encountered after your contract with Cell C ended.
It appears that there may have been a misunderstanding regarding the final billing and notice period.
Please provide us with the Cell C number in question so that we can assist accordingly.
Regards,
Cell C | TM
Thank you for reaching out to us and bringing this matter to our attention. We apologize for any confusion or inconvenience caused by the charges you've encountered after your contract with Cell C ended.
It appears that there may have been a misunderstanding regarding the final billing and notice period.
Please provide us with the Cell C number in question so that we can assist accordingly.
Regards,
Cell C | TM
Best regards,
Cell C's reply17 Apr 2024, 20:08
Official
Dear Tabea Ranoko
Thank you for reaching out to us and bringing this matter to our attention. We apologize for any confusion or inconvenience caused by the charges you've encountered after your contract with Cell C ended.
It appears that there may have been a misunderstanding regarding the final billing and notice period.
Please provide us with the Cell C number in question so that we can assist accordingly.
Regards,
Cell C | TM
Thank you for reaching out to us and bringing this matter to our attention. We apologize for any confusion or inconvenience caused by the charges you've encountered after your contract with Cell C ended.
It appears that there may have been a misunderstanding regarding the final billing and notice period.
Please provide us with the Cell C number in question so that we can assist accordingly.
Regards,
Cell C | TM
Best regards,
TR
Tabea R's updateReviewer Update
18 Apr 2024, 20:00The number in question is ***, please resolve this issue
TR
Tabea R's update18 Apr 2024, 20:00
Reviewer Update
The number in question is ***, please resolve this issue
Cell C's replyOfficial
18 Apr 2024, 20:15Dear Tabea Ranoko
Thank you very much for providing us with the number in question.
Upon reviewing your query, it appears that your contract line ***) expired or lapsed on the 11/03/2024. Your cancellation request was received and processed on the 07/03/2024. As per the contract Terms & Conditions, you are required to serve a 30-day notice period, which means that the contract will be cancelled on the 07/04/2024. Your last payment is due in April 2024 as per your debit order date.
We have referred your bill dispute to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Thank you very much for providing us with the number in question.
Upon reviewing your query, it appears that your contract line ***) expired or lapsed on the 11/03/2024. Your cancellation request was received and processed on the 07/03/2024. As per the contract Terms & Conditions, you are required to serve a 30-day notice period, which means that the contract will be cancelled on the 07/04/2024. Your last payment is due in April 2024 as per your debit order date.
We have referred your bill dispute to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Best regards,
Cell C's reply18 Apr 2024, 20:15
Official
Dear Tabea Ranoko
Thank you very much for providing us with the number in question.
Upon reviewing your query, it appears that your contract line ***) expired or lapsed on the 11/03/2024. Your cancellation request was received and processed on the 07/03/2024. As per the contract Terms & Conditions, you are required to serve a 30-day notice period, which means that the contract will be cancelled on the 07/04/2024. Your last payment is due in April 2024 as per your debit order date.
We have referred your bill dispute to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Thank you very much for providing us with the number in question.
Upon reviewing your query, it appears that your contract line ***) expired or lapsed on the 11/03/2024. Your cancellation request was received and processed on the 07/03/2024. As per the contract Terms & Conditions, you are required to serve a 30-day notice period, which means that the contract will be cancelled on the 07/04/2024. Your last payment is due in April 2024 as per your debit order date.
We have referred your bill dispute to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Best regards,
TR
Tabea R's updateReviewer Update
19 Apr 2024, 08:14Please assist with the bill as it was too high
TR
Tabea R's update19 Apr 2024, 08:14
Reviewer Update
Please assist with the bill as it was too high
TR
Tabea R's updateReviewer Update
19 Apr 2024, 08:23Please assist with the high bill
TR
Tabea R's update19 Apr 2024, 08:23
Reviewer Update
Please assist with the high bill
Cell C's replyOfficial
19 Apr 2024, 09:42Dear Tabea Ranoko
Our team attempted to get in touch with you to assist, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards
Cell C | MM
Our team attempted to get in touch with you to assist, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards
Cell C | MM
Best regards,
Cell C's reply19 Apr 2024, 09:42
Official
Dear Tabea Ranoko
Our team attempted to get in touch with you to assist, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards
Cell C | MM
Our team attempted to get in touch with you to assist, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards
Cell C | MM
Best regards,
TR
Tabea R's updateReviewer Update
19 Apr 2024, 11:04***
TR
Tabea R's update19 Apr 2024, 11:04
Reviewer Update
***
Cell C's replyOfficial
19 Apr 2024, 11:28Thank you for your response.
We will be in touch.
Cell C | DA
We will be in touch.
Cell C | DA
Best regards,
Cell C's reply19 Apr 2024, 11:28
Official
Thank you for your response.
We will be in touch.
Cell C | DA
We will be in touch.
Cell C | DA
Best regards,
Cell C's replyOfficial
20 Apr 2024, 13:29Dear Tabea Ranoko
Our Team advised that they have contacted you and explained to you the cancellation process.
We trust that you are happy that this matter has been concluded. If so, kindly leave us a review on a scale of 1 to 5 stars on the link sent. Your feedback will be highly appreciated
Regards
Cell C | TG
Our Team advised that they have contacted you and explained to you the cancellation process.
We trust that you are happy that this matter has been concluded. If so, kindly leave us a review on a scale of 1 to 5 stars on the link sent. Your feedback will be highly appreciated
Regards
Cell C | TG
Best regards,
Cell C's reply20 Apr 2024, 13:29
Official
Dear Tabea Ranoko
Our Team advised that they have contacted you and explained to you the cancellation process.
We trust that you are happy that this matter has been concluded. If so, kindly leave us a review on a scale of 1 to 5 stars on the link sent. Your feedback will be highly appreciated
Regards
Cell C | TG
Our Team advised that they have contacted you and explained to you the cancellation process.
We trust that you are happy that this matter has been concluded. If so, kindly leave us a review on a scale of 1 to 5 stars on the link sent. Your feedback will be highly appreciated
Regards
Cell C | TG
Best regards,