1 reviews | Active since Jul 2017
30days after submitting claim and nothing
<p> I have waited over 30days for CELL C to so much as acknowledge a claim I submitted. I am absolutely disgusted, frustrated and horrified to say the least by the zero communication from a supposed telecoms company. I've been mucked about for over ,30days yet still my direct debit goes off for a service I cannot use. </p>
Good morning Siphesihle
It is disappointing to learn the above and certainly not the way we render service to our customers. Sincere apologies for the poor service.
We will follow up on this matter with CSurance and assist. You will be provided with feedback during the course of the day.
Regards
Cell C | PN
Good morning Siphesihle
It is disappointing to learn the above and certainly not the way we render service to our customers. Sincere apologies for the poor service.
We will follow up on this matter with CSurance and assist. You will be provided with feedback during the course of the day.
Regards
Cell C | PN
Morning. Just please get this sorted. Please be advised that I will be seeking compensation or at the very least a goodwill gesture for your company not keeping their end of the deal, just like I get charged a missed directdebit fee should I not pay on the agreed upon date. If I get no feedback by the end of the day I will go on social media and the ombudsman with photos/screenshots of the hardcopy of the forms dated 13 June and the email I sent to ********** of which I am still waiting for response and the email was sent 7days ago
Morning. Just please get this sorted. Please be advised that I will be seeking compensation or at the very least a goodwill gesture for your company not keeping their end of the deal, just like I get charged a missed directdebit fee should I not pay on the agreed upon date. If I get no feedback by the end of the day I will go on social media and the ombudsman with photos/screenshots of the hardcopy of the forms dated 13 June and the email I sent to ********** of which I am still waiting for response and the email was sent 7days ago
Please be advised that Mpho could not get hold of you on your contact number but he will keep trying.
Regards
Cell C | PN
Please be advised that Mpho could not get hold of you on your contact number but he will keep trying.
Regards
Cell C | PN