30 November debit order will be rejected

Thank you for the call from Godfrey Mahlat this morning. We discussed the issues and re internet connectivity, tried a few actions which he suggested but without success. He advised that he would refer the issues to the relevant areas for action. I asked him to ensure that your Collections are also advised to put them in the picture and know why the debit order is to be rejected. Godfrey suggested that, given his call , perhaps I would not reject the d/o. My answer was to him was, and is, no. His call does not represent meaningful action towards resolution and until that occurs, payment will be witheld. So, I told him, those relevant areas have 24 hours (less actually) to resolve. All that said, I'm not disputing obligation to pay, I just want some positive action (after 10 months on the data share issue) and resolution please

Debit order rejected at 0800 this morning. Please ensure that hour Collection informed accordingly

I have received an email from your collections today with ref ***

I responded per email with the following:
I don’t consider my account in arrears. You did debit me on 30 Nov and I rejected your D/O on 1 Dec On 23 Nov, in HelloPeter.com (HP), I posted a review in which I advised that due to Cell C’s total lack of action to resolve two open issues (one of which goes back to February), I would be rejecting your D/O on 1 Dec In my HP submissions, I requested that persons who address said submission were to inform Collections of my intention so that you would be aware of the “unpaid” before it actually occurred In each subsequent update of the HP submission I again requested that Collections be advised of the forthcoming d/o rejection On 30 Nov I received a call from Godfrey Mhlatsane on 084 135. He told he was the person to whom to whom the HP submission had been assigned and that he would be initiating actions to address and resolve. I again told him that Collections must be informed of the forthcoming D/O rejection On or after 30 Nov I received another call – from a Brian on +***. I t appeared that he had been assigned the investigation and solution of my internet connectivity issue. He advised that he would be working on it and would come back to me in due course (hasn’t happened yet). AND, I AGAIN ASKED THAT COLLECTIONS SHOULD BE INFORMED OF THE FORTHCOMING D/O REJECTION Obviously this did not happen at any stage of the handling of the HP submission (and if it actually did, then some disconnect has occurred within Cell C) Since the last communication on 30 Nov, a week has gone by and no further calls from Cell C and still no resolution In my HP submissions I have stated that I am not disputing an obligation to pay. But, I won’t do so until my issues are resolved to my satisfaction So, I suggest that you address your HP submissions/complaints action team and/or the abovenamed Godfrey & Brian Meantime, I would appreciate it if you would:

• Acknowledge receipt of this mail
• Confirm that you will not suspend or cut off my services and;
• Note the above in your system so that the reason for the arrears is visible and undersotood

Please note also that I will be posting this text in the Hello Peter page dealing with my issues

Cell C, you are impossible. Still no action from yourxslves both on the data connectiviy failure (nearlythree weeks now), the question about data transfer and MOST IMPORTANT: the arrears account. In my above reply to you I copied in detail about an arrear account email received on Wednesday and copied in my response to your Collections. I received an automated response to my email to Collections but so far no action. To add insult to injury, I received an SMS message from*** this morning again telling me my account is in arrears and calling for a payment
The arrear a/c is not my fault and should not be my problem. It's your fault!!!!! I posted in this medium on 23/11 - see first post in the case file above - that I was going to reject the 30 Nov debit order. Clearly, you, those behind you to whom the issues have been assigned for resolution have done nothing. it seems also clear that from your end your Collections have not been informed of the situation
SO, WHEN ARE YOU GOING TO DO SOMETHING POSITIVE TO RESOLVE?
It's hugely time wasting to have to come back to you all the time and likewise if I have to put in the time and effort to formulate a complaint to ICASA
>>>>> What about someone in a senior position calling me to address? <<<<<

Update:Still no action. Godfrey Nhlatsane (084 135) your "first responder" on 9/11 on this case, never coae back to me although it seems he did actionbecause a Brian ( *** ) called 30/11 about my lack of internet connection. He said he'd check out - something about the roaming and that my number had "moved to Vodacom" and that "he'd have to get it put back on cell C" . But, has never come back to me as he promised to do. I got so the moer in about this lack of action on your part (early hours of sunday morning) that I posted in any cell c customer comms portal that I could find: Facebook Community page, Network Issues in your web site, and somewhere else - can't remeber what. I now have two refeences that you could follow up viz *** and ***
PLEASE: THREE WEEKS WITHOUT INTERNET CONNECTION. 10 MONTHS AND STILL NO ANSWER ABOUT DATA TRANSFER FROM MY CELL #

PS: the third channel that i podsted in was the live chat in my browser screen