AS
Adrian S
1 reviews | Active since May 2023
07 Jun 2023, 12:26
30 day packages
I have a senior person subscribed to the HomeConnect data and HomeConnect voice packages. We accept that the minutes / data is valid for 30 days and expires... so every month I have to go into the store a day earlier than the previous recharge date to ensure continuous service. Where I originally started the package on the 9th, I am having to recharge a day earlier! What an inconvenience to keep track of "recharge a day earlier than last month" Seems 30 days is designed to shorten your month, every month!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
07 Jun 2023, 12:57Dear Adrian Smuts,
Thank you for contacting Cell C.
We apologize for the inconvenience caused. Please note that Home Connecta Flexi bundles can also be purchased through the following channels:
1. Cell C USSD menu (*147#)
2. Cell C App
3. Cell C Portal
You can also roll over your remaining data balance at least 5 days before the bundle expiry date via *147# to prevent forfeiting your data.
Regards
^GN
Thank you for contacting Cell C.
We apologize for the inconvenience caused. Please note that Home Connecta Flexi bundles can also be purchased through the following channels:
1. Cell C USSD menu (*147#)
2. Cell C App
3. Cell C Portal
You can also roll over your remaining data balance at least 5 days before the bundle expiry date via *147# to prevent forfeiting your data.
Regards
^GN
Best regards,
Cell C's reply07 Jun 2023, 12:57
Official
Dear Adrian Smuts,
Thank you for contacting Cell C.
We apologize for the inconvenience caused. Please note that Home Connecta Flexi bundles can also be purchased through the following channels:
1. Cell C USSD menu (*147#)
2. Cell C App
3. Cell C Portal
You can also roll over your remaining data balance at least 5 days before the bundle expiry date via *147# to prevent forfeiting your data.
Regards
^GN
Thank you for contacting Cell C.
We apologize for the inconvenience caused. Please note that Home Connecta Flexi bundles can also be purchased through the following channels:
1. Cell C USSD menu (*147#)
2. Cell C App
3. Cell C Portal
You can also roll over your remaining data balance at least 5 days before the bundle expiry date via *147# to prevent forfeiting your data.
Regards
^GN
Best regards,
AS
Adrian S's updateReviewer Update
07 Jun 2023, 13:24Thank you for your insightful and helpful reply. I am off to the store to recharge and will discuss this with them and plan accordingly. Appreciate your response
AS
Adrian S's update07 Jun 2023, 13:24
Reviewer Update
Thank you for your insightful and helpful reply. I am off to the store to recharge and will discuss this with them and plan accordingly. Appreciate your response
Cell C's replyOfficial
07 Jun 2023, 13:46You're welcome .
^NH
^NH
Best regards,
Cell C's reply07 Jun 2023, 13:46
Official
You're welcome .
^NH
^NH
Best regards,