3 weeks without a phone! no one wants to help!

so it's been 3 weeks since i've taken a contract, within the 1st 7 days i had to give the phone back due to factory faults, waited 4 days for feedback, got a new phone and within 3 days i had to send it back due to factory faults... the consultants after seeing my face many times decide to ignore me and cut the call on me when i speak to them. now i'm told i need to pay extra because my phone value has dropped??? 3 weeks with 2 broken phones and now i have to cough up an extra R500 to take another handset and pay an extra R150 a month to take a new sim plan.<br> <br> terrible experience at the store, the guys don't even look my way and make promises that I should come in on a certain date and my phone will have been evaluated, i go back 2 days after the day i was supposed to and still no feedback, no one has any answers, no one knows what's going on and i am still phoneless off and on from the 3rd of Jan. No sense of urgency, no onus to help customers, but they will flock around you when you want to purchase something but flee when you need something to be fixed. get your act together ****en *****s. **** service, **** network, **** customer experience, **** everything.