1 reviews | Active since Jul 2015
3 weeks trying to resolve a dispute on account
MOST DISPLEASED WITH CELL C SERVICE after being a client for 13 year <br> <br> I have been in contact with Cell C Customer services since 14 June regarding a query on my June bill .<br> I have not paid the bill in full as I am needing answers as to what i am paying R907.12 for.<br> I had to wait more than 2 weeks for no satisfactory answer but Cell C can barre your phone if payment have not been received within 24 Hours. SHOCKING to think it is OK for me to wait but they cannot wait for their money when they can see there is an unsolved dispute. <br> I need to find out what the NO: *** is . I am billined R7.82 for 116 SMS that I send whilts roaming.<br> I do not have this number in my contact list. If you try to phone this number a voice recording says that this number does not exist.<br> I have been speaking to various call centre staff members and no one can give me more details. Only that the charge is Valid. <br> I am not disputing the charge . I need to know what this number *** is , as I definitely did not type in this number to send a sms ., <br> Anthony in contracts department has been assisting with 2 numbers , I need to know all number that i send SMS's to please
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | DA
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | DA
