3 weeks and still waiting for phone

***<br> <br> I placed an order with Cell C on 26/11 for the Galaxy Edge+ which was approved on 28/11. I received no response from Karabo on the delivery of the phone so I phoned her back on 30/11 and was informed that the bank statement I sent did not have my name on it and that is why the application was put on hold. I then sent her the correct statement which was accepted on the same day.<br> <br> Since then I have spent hours and hours holding for Cell C on a daily basis trying to find out when I will be getting the phone and have been given every excuse from the package I app**** for no longer being available to my current provider not porting the number to Cell C. I was promised my phone by no later than 11/12 and surprise, surprise, I am still waiting. I managed to speak to Karabo on 14/11 and she promised to phone me back on 15/12 but I have not heard from her yet.<br> <br> My biggest concern is that if Cell C takes this long to help a new prospective client, how do they treat old customers? Cell C, please don't reply saying that someone will be in contact and I end up in the same predicament I am now. Sort it out!