3 weeks and still no feedback???

<p>Please can you assist me, I wrote to you 2 weeks ago regarding my cellphone claim with Cell C & Csurance. It is not only impossible to get hold of Csurance on the phone, but when they did call me back they had no feedback on my claim & just apologized about the lack of communication. I then asked them to please contact me last week Monday 22.05.2017 and update me on my claim. No one has given me any answers regarding... I really would like my new phone and this to be over. Please help me! Thank you Candace </p>