3 orders - no delivery

I am a Customer for over 10 yrs. I have 4 contracts.<br> This is the third time this has happened.<br> I get endless phone calls from cell c wanting me to take up an offer or upgrade a contract. Eventually on Wed, 18 Nov i received another call. I gave into my better judgement and decided to accept the offer.<br> I went through a 30-45 minutes session of accepting t&c's, doing a security check and ordering my phone. I was told i would receive the phone on Friday, 20 Nov. When i didnt get it. I called the Cell C customer service desk who informed me that actually there was record of such an order being placed. When I tried to explain to the consultant that i did in fact order it and i was looking for help. She basically said, oh well its not on the system. If you there isn't anything further i can do for you, i will just disconnect now - and thats what she did. She hung up on me. I had no one else from cell c call to apologize. However since then i have had 3 more phone calls from sales ladies trying to get me to \sign"another contract. on all occassions i have told them about what happened and STILL not one customer service rep from cell c has called to apologize or explain why.<br> """