3 Month wait for upgrade

My contract with Cell C expired at the end of October 2015.<br> <br> Excited to be able to upgrade, I visited the Cell C Paarl Mall branch where I took out my contract. After a long discussion with a friendly employee I decided to take the Huawei P8 Lite. I filled in all the paper work and I was ensured that my new phone would be there within the month and that I would be contacted as soon as it was available.<br> After waiting a month I called the store to find out that they had not received the phone yet. Once again I was told that they would keep me updated. <br> At the beginning of November I contacted the store once again, still not having heard anything. I complained that friends of mine had received the exact same phone speedily from Vodacom. I was then told (in a very unfriendly manner) that this was impossible seeing as there is a problem with production.<br> Yesterday I walked into the Cell C branch in Oudtshoorn to find out about this production problem. There I was told there isn't one and that they had provided customers with the phone within the last month.<br> <br> This is unacceptable. Cell C could at least call or email me to explain the delay. Instead I have to cal them.