rR
roet R

1 reviews | Active since May 2017

19 Jul 2017, 18:53

3 HelloPeter Complaints, 87 Emails sent, 153 Phone Calls made, 9 Store Visits & Still NO REPLACEMENT OF MY PHONE SINCE MARCH 25th!!!

<p>Never have I seen such a pathetic company, instead of spending millions on marketing adverts on DSTV to get new clients, use that money to train the *********** people working for Cell C to keep your existing consumers happy.</p> <p> </p> <p>I am tired now, I dont have much to say, I have said it all over and over & it has got me no where so I wont waste your, or my time. I am going to sue you, this is not a threat, this is a statement, from this point on you will be in contact with my attourney. STILL DEBIT R2000 A MONTH FOR 4 MONTHS NOW AND NO PHONE, never mind the money, the inconvenience!!! I lost my number now due to this ****** 4 month wait, I had that number transfered from vodacom, 7 years the same number, move to Cell C and they **** up everything.</p> <p> </p> <p>Keep Well,</p> <p> </p> <p>Kind Regards,</p> <p>Thomas</p>

0
Replies (5)
Cell C
Cell C's reply20 Jul 2017, 07:29
Official

We are disappointed to learn the above and we'll ensure that you are contacted and provided with a solution. Sincere apologies for the inconvenience caused.

You will be contacted during the course of the day.

Regards
Cell C | PN

rR
roet R's update20 Jul 2017, 11:25
Reviewer Update

1 Missed call, and then the same message, please forward through claim forms... How many times must I forward these ********* claim forms!!!!!! I have sent them through over 15 times, what is going on!!!!!!! Use my ********* ID Number, check the ******** system and get me my ********** phone or a replacement phone!!!! Today!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Resolve this *********** issue and stop passing the problem onto the next person for **** sake

Cell C
Cell C's reply21 Jul 2017, 15:05
Official

Kindly respond to Daniella's email for further assistance.

Regards

Cell C | PN

rR
roet R's update21 Jul 2017, 17:50
Reviewer Update

I forwarded through the documents, Please be advised, there is 2 phones on the contract, an Iphone 7 Plus & a Huawei P9, the Huawei was ******.

Cell C
Cell C's reply27 Jul 2017, 09:37
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN