3 Escalation still nowhere

I have logged 3 escalations with Cell C to refund money back to my account. 29 Jun 2018 Ref ********** 485 - was logged and i was told to wait 14 day for the money to reflect on Cell C side, i was then contacted on the 2 Jul 2018 to provide proof of payment for the refund to be processed. I provide the requested documents. i then followed up on the 12 Jul 2018 and was told my case is closed as the money has been allocated to my Cell C account. I was very clear from the start that i want the money paid back to my bank account, i spoke to a Team leader who advised she will need to log a new escalation as the previous case has been closed. Ref ********** 347 She proceeded to log the new case and advised the previous consultant will be reprimanded for not longing my escalation correctly. She assured me that she had logged this escalation correctly and made it clear i wanted the money refunded back to my bank account. i missed a call from Cell C on the 16 Jul 2018 so i called back to be told my case has been closed again and the feedback is that my money has been loaded onto my Cell C account. i was then told they apologies for the inconvenience but i will have to open another escalation Ref ********** 073 so i did. I called today to find out if there is any update on my escalation and was told i can only ask for feedback after 48 Hours , that is tomorrow. please can i have some support here there must be a better way to solve this issue?