2nd Time I am let down by customer service

<p>As backround to the story I wrote a review in the middle of September called do not join Cell C it will only cause you frustration. So let me start of by saying that after I wrote the review Cell C phoned me on Monday the 19 September 2016 in reply. During that conversation we agreed that the contract will be cancelled on 7 October 2016. Today (10 October 2016) I phoned them to confirm that the number is now pre paid and no longer contract, they told it was still on contract and that the 1 Month notice was not given by me. During my 30 minutes with customer care I talked to 3 diffrent people non of whom could help me. During my conversation I was told that the notice was not given and that they could take this as the notice and that the contract wil end on 10 November 2016, I told her that this could not happen because it is not what was agreed apon and that I already started the process of moving to another network. She then came back and told me that the manager will contact me by the end of the day to sort out this mess. I still haven't recieved his call and it is currently 20:45 so I believe it will not happen. As it is in the title this is the 2nd time Cell C's customer service did not pull through and I would give them zero stars if I could.</p>