2nd Hellopeter review with NO SOLUTION or Customer Care effort

This is pathetic! My previous Hellopeter review was followed up by Cell C customer care and the consultant admitted that it was a mistake by them regarding my complaint, and that they will reply ASAP with a solution. MORE THAN A MONTH LATER still no reply and now I am debited extra on my account for a mistake on their side? I have now spent too much of my time since December to sort this out and yet it seems they cannot get anything straight or keep a customer happy? It seems you are just an account number to them. This motivates me to cancel the 2 contracts and move to a service provider that can look after their clients.