JB
John B
1 reviews | Active since Feb 2023
27 Feb 2023, 13:51
24 month contract instead of month to month
In March 2022 an agent phoned me and asked if I wanted to upgrade. I said no, I would like to carry on with a month to month contract which would allow me to upgrade at anytime. He assured me this was in order and I agreed. I have tried to upgrade and now find out I am locked in a 24 month contract. This was not what I agreed with the agent. I have phoned Cell C a number of times but cannot get any assistance. I thereafter went on to the website and wrote to them but have still not received a response. Please help.
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Replies (5)0
Replies (5)
Cell C's replyOfficial
27 Feb 2023, 14:11Dear John Bryce
Thank you for contacting Cell C regarding your Cell C account.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance please expect a call from us to assist. Regards
^MN
Thank you for contacting Cell C regarding your Cell C account.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance please expect a call from us to assist. Regards
^MN
Cell C's reply27 Feb 2023, 14:11
Official
Dear John Bryce
Thank you for contacting Cell C regarding your Cell C account.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance please expect a call from us to assist. Regards
^MN
Thank you for contacting Cell C regarding your Cell C account.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance please expect a call from us to assist. Regards
^MN
JB
John B's updateReviewer Update
28 Feb 2023, 11:31So you called me and state that I can upgrade but I still need to pay for the balance of the 24 month contract which I initially did not agree to. My initial problem. Please pull the recording between the agent and myself and state what terms were agreed.
JB
John B's update28 Feb 2023, 11:31
Reviewer Update
So you called me and state that I can upgrade but I still need to pay for the balance of the 24 month contract which I initially did not agree to. My initial problem. Please pull the recording between the agent and myself and state what terms were agreed.
JB
John B's updateReviewer Update
01 Mar 2023, 19:02Please READ the initial complaint. I did NOT upgrade. I said I wanted to carry on with my current phones and be able to upgrade at a later stage. Please listen to the recording to find out exactly what misinformation your agent fed me.
JB
John B's update01 Mar 2023, 19:02
Reviewer Update
Please READ the initial complaint. I did NOT upgrade. I said I wanted to carry on with my current phones and be able to upgrade at a later stage. Please listen to the recording to find out exactly what misinformation your agent fed me.
JB
John B's updateReviewer Update
01 Mar 2023, 20:58Yes. They told me the same story.
JB
John B's update01 Mar 2023, 20:58
Reviewer Update
Yes. They told me the same story.
Cell C's replyOfficial
02 Mar 2023, 09:13Good day John Bryce
Thank you for clarity.
We will listen to the call, the team will be in touch.
Regards
NH
Thank you for clarity.
We will listen to the call, the team will be in touch.
Regards
NH
Cell C's reply02 Mar 2023, 09:13
Official
Good day John Bryce
Thank you for clarity.
We will listen to the call, the team will be in touch.
Regards
NH
Thank you for clarity.
We will listen to the call, the team will be in touch.
Regards
NH