AS
AndrAA Shannon

1 reviews | Active since Feb 2012

13 Dec 2017, 18:32

24 month contract become 25

I phoned Cell C to cancel a contract that was signed on 1 February 2016 to cancel on 31 January 2018 just to be informed that the contract only expires on 28 February 2018. The more you try to explain to Dudu Molefe and later Phumla Moratana that 24 months is 24 months and not 25 and all managers are in a meeting. Eventually when they realised that I will not go away a Crean Naidoo the manager spoke to me telling me that he is working there for 13 years and he studied contract law and in all this time time contracts work like this becoming 25 months, Eventually our highly qualified contract expert was not prepared to speak to me any further. Cell C has lost me as a customer finally this is my 3rd contract that I cancel with them and will splash this on social media and everywhere where I can and will also report this to ICASA.

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Replies (3)
Cell C
Cell C's reply14 Dec 2017, 07:33
Official

Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.

We will get a consultant to contact you and assist.

Regards

Cell C | PN

AS
AndrAA Shannon's update14 Dec 2017, 21:11
Reviewer Update
Sorry but your service became worse today by your Social Media department. See my review of 14 December. This type of service seems the norm at Cell C and not the exception if you read other reviews on a daily basis.
Cell C
Cell C's reply15 Dec 2017, 07:55
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN