1 reviews | Active since Jul 2009
24 MONTH CONTRACT BECAME 32 MONTH CONTRACT
My contract was taken out at Game stores and it was suppose to be for 24 months, June 2014 I received my monthly statement with state that July will be my final monthly instalment, July I received my statement stating that the amount of R0.00 is owed by my as stipulated on page 2. I am being debited up until now R215.00 p/m I can stop the debit order at my bank with no luck it is just being deducted again and again. Now I am being told that they decide to extend the contract by them selfe on a month to month basis, I am suppose to call them on the 23rd month to say that I no longer wish to make use of their services. Why does it state then 24 months on the contract. The call centre lady who assisted me today said that I am suppose to read and re-read my contract and the fine print that it is stipulated I must go and read it up. When I asked to speak to her team leader she said \I know the procedure
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
