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1 reviews | Active since Oct 2016

02 Aug 2017, 15:28

20min and counting - Waiting for Customer Care to Answer

<p>as I'm writing this review I have been waiting around 20min for someone to pick up the customer care line.</p> <p> </p> <p>horrible horrible horrible service!!!!!!!!!!!!!!!!! You lock me in and hold me hostage because you won't give me back my money if I cancel!!!!!!!! I hate you I hate you I hate you!!!!!!!! I wish your company burns down and all employees lose their jobs because they aren't doing anything to service their customers!!!!!! I wish cell c would just go bankcrupt!!!! and DIE!!!!!!!!! oh still waiting for someone to pick up....</p>

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Replies (5)
Cell C
Cell C's reply02 Aug 2017, 15:33
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist.

Regards
Cell C | PN

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... ...'s update02 Aug 2017, 15:51
Reviewer Update

lmao!!! sure it's been about 40min now...

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... ...'s update02 Aug 2017, 15:52
Reviewer Update

*****!! Lies!!! you cheat rob and *****.....great business you running

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... ...'s update02 Aug 2017, 15:54
Reviewer Update

wasted an hour now...and all I'm trying to do is log into the self-service portal on the cellc website...first call the lady hangs up, second call guys say he can't help me and wants to transfer me lord knows where to...you guys suc****!!

Cell C
Cell C's reply03 Aug 2017, 15:57
Official

Moses has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN