AB
Ashleigh B
1 reviews | Active since Jan 2018
21 Oct 2024, 12:57
***
I am beyond frustrated with the shocking service from Cell C! I purchased a data bundle on 10th October, and despite the payment being deducted from my account, I’m STILL waiting for it to be loaded to my account. It’s now been over a week of chasing for a resolution. I’ve called your call centre multiple times, provided proof of payment FOUR times, and yet each time, I’m told to send it again. This is unacceptable! I’m tired of the runaround and the complete lack of customer service. At this point, I just want my money back!
Cell C, how is this kind of service even remotely acceptable? Sort this out NOW!
Cell C
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
21 Oct 2024, 13:21Dear Ashleigh Bird,
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience you have had with us. We have logged a ticket through your Facebook complaint and our team will contact you to assist with a resolution.
We value you as a customer and, we assure you that this will be resolved as efficiently as possible.
Regards,
Cell C | TN
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience you have had with us. We have logged a ticket through your Facebook complaint and our team will contact you to assist with a resolution.
We value you as a customer and, we assure you that this will be resolved as efficiently as possible.
Regards,
Cell C | TN
Cell C's reply21 Oct 2024, 13:21
Official
Dear Ashleigh Bird,
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience you have had with us. We have logged a ticket through your Facebook complaint and our team will contact you to assist with a resolution.
We value you as a customer and, we assure you that this will be resolved as efficiently as possible.
Regards,
Cell C | TN
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience you have had with us. We have logged a ticket through your Facebook complaint and our team will contact you to assist with a resolution.
We value you as a customer and, we assure you that this will be resolved as efficiently as possible.
Regards,
Cell C | TN
AB
Ashleigh B's updateReviewer Update
21 Oct 2024, 14:21Please do, these are the 'case numbers' I have been issued with since first my first time calling
***, ***, ***. Email addresses proof of payment sent to:
***.z, ***, ***, custser@cellc.
***, ***, ***. Email addresses proof of payment sent to:
***.z, ***, ***, custser@cellc.
AB
Ashleigh B's update21 Oct 2024, 14:21
Reviewer Update
Please do, these are the 'case numbers' I have been issued with since first my first time calling
***, ***, ***. Email addresses proof of payment sent to:
***.z, ***, ***, custser@cellc.
***, ***, ***. Email addresses proof of payment sent to:
***.z, ***, ***, custser@cellc.
AB
Ashleigh B's updateReviewer Update
23 Oct 2024, 08:02Cell C, two days have gone by with no resolution to my situation. Another call, another case number given!!
AB
Ashleigh B's update23 Oct 2024, 08:02
Reviewer Update
Cell C, two days have gone by with no resolution to my situation. Another call, another case number given!!