TN
Thabang N

1 reviews | Active since Jan 2018

30 Jan 2018, 14:21

20 gb

I took a iphone on pinnacle 150 contract with cell c. I spoke to Precious ********** ) and she informed me that i would be getting 20gb every month for 6 months. This month i call in and ask why my 20gb has not been loaded, i was informed that the 20gb was a once off promotion and valid for 6 months. This is bull. Every client should be provided with information upfront and not after paying. I WANT MY 20GB LIKE I WAS INFORMED ON THE SALES CALL OTHERWISE I WILL TAKE YOU GUYS TO THE OMBUDSMAN. I AM A QA CONSULTANT SO I KNOW HOW SALES CONSULTANT LIE TO GET A SALE. GET THIS RIGHT,I WANT THE 20GB I WAS PROMISED.

0
Replies (2)
Cell C
Cell C's reply30 Jan 2018, 14:58
Official

Good afternoon Thabang

We will get one of our team members to look into this matter and assist.

You will be contacted with feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply01 Feb 2018, 11:31
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,