2 years and many tickets later

I have raised numerous tickets for lack of service, downtime, or just plain lack of transparency with what the issues are at hand. Recently I have created a ticket (15 Nov) as instructed by the call centre (084 145) as the call centre cannot assist in any way, you have to log a ticket (which is my first issue, why have a call centre at all) This email (***) is rep**** to with an automated response stating they could take up to 72hs to respond. I have not yet had any response since. In the meantime, my problem has resolved itself until today. I phoned the call centre again to state my grievances and they said to log yet another ticket. I then asked for them to transfer me to cancellations. I was told they cannot do that and that I have to send my cancellation request to ***, wait for the ticket number and then phone in again and they'll use the ticket number to transfer me to cancellations. My initial problem is I cannot send out an email without internet connectivity. Their system is SO-SO-SO flawed and their service is **********. They cannot give any feedback, answers or guidence on ANYTHING!