HJ
Henco J

1 reviews | Active since Sept 2017

12 Sept 2017, 09:00

2 weeks no handset dissapointing service!

Poor service very disappointed

Hi I have 5 lines with cell c and app**** for an additional line last week no feedback or response after 3 days I went to cell c power station rustenburg was helped by kamagelo where by I was notified I am being penalized by cell c for a service provider account being in arears this is a small Vodacom contract whereby the captured my account info incorrect on their side and the account wqsbin arears for 3 months end Aug I paid the entire arears ammiunt and account up to date this was at vodacoms fault not mine . cell c regeusted proof that the account was up to date I got it and kamagelo from cell c rustenburg power station sent it through to cell c direct they still did not want to help me . all the time cell c direct says that my line will be approved validations dept will phone me till today ni one phoned me I phoned again cell c direct this morning and the spun me a story of needing my documents . I wentbback to rustenburg power station and spoke to kamagelo she then spoke to a lady from cell c direct after this lady took a new application from me for a Sony xperia l1 I agreed to t and c if I qk not contacted and my additional line that I app**** for today for the 3rd time! Is not approved by tomorrow I will settle and terminate all 5 my lines and take my business to another network provider my contact

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Replies (1)
Cell C
Cell C's reply12 Sept 2017, 09:20
Official

Dear Mr Joubert

We'd like to apologize for the inconvenience caused to you.

Our team will get in touch with you to assist in resolving the issue.

^BM