SP
Shaun P
1 reviews | Active since Nov 2020
12 Feb 2021, 15:51
2 weeks later and CellC still cant get me of Vodacom 2G and EDGE data service
Cell C cut me over to Vodacom 2 weeks ago. after logging multiple calls they have simply closed them all and don't even resolve the issue. to date i am still not able to brose the internet. still have 2G network connection. still have EDGE and still have to call them to ask for help without getting any assistance.
best part is the standard response is sorry 2 business day response. and yet they cant get it right.
i called again today and now their own technical support staff are trying to now put the blame on Vodacom and say they will log the call with Vodacom to help me.
I mean lets be real. this isn't a Vodacom problem this is a CellC technical issue and the technical staff don't know how to help fix it.
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Replies (2)
Cell C's replyOfficial
12 Feb 2021, 16:07Good day Mr. Phillips
Thank you for contacting Cell C.
We have received your review.
Please accept our sincere apology for the delay in resolving your query. We have made a follow up on your previously logged query. We will revert feedback as soon as it is received.
^NZ
Thank you for contacting Cell C.
We have received your review.
Please accept our sincere apology for the delay in resolving your query. We have made a follow up on your previously logged query. We will revert feedback as soon as it is received.
^NZ
Cell C's reply12 Feb 2021, 16:07
Official
Good day Mr. Phillips
Thank you for contacting Cell C.
We have received your review.
Please accept our sincere apology for the delay in resolving your query. We have made a follow up on your previously logged query. We will revert feedback as soon as it is received.
^NZ
Thank you for contacting Cell C.
We have received your review.
Please accept our sincere apology for the delay in resolving your query. We have made a follow up on your previously logged query. We will revert feedback as soon as it is received.
^NZ
SP
Shaun P's updateReviewer Update
12 Feb 2021, 16:09Your response is simply a PR stunt and lacks anything or actual want or ability to assist your customer. go and check my last hellopeter complaint. you did the same thing and still haven't resolved the problem.
SP
Shaun P's update12 Feb 2021, 16:09
Reviewer Update
Your response is simply a PR stunt and lacks anything or actual want or ability to assist your customer. go and check my last hellopeter complaint. you did the same thing and still haven't resolved the problem.