2 week query pending still not resolved till today

Good day it’s Thembelihle so on Friday the 5th of February 2021 at 15:27, I bought a daily data bundle from cell c of 500mb with R17. So I could not connect with the data on that day . So I called in the customer to tell them that the data is not working . The first call I made was at 15:33.They put me on hold for such a long time . Whist they check they did all trouble shooting methods to assist with the data . And the agent said they find nothing wrong with my phone and connection. And I said it’s still not working. So I requested that they refund me the airtime of R17 since the data bundle could not connect and I was being billed from my contract data and my WhatsApp data as well . Agent confirmed that there is nothing wrong with my SIM card and that she could not understand why I couldn’t connect . Then she transferred me to technical department and I had not requested to be transferred there , the only thing I wanted was a refund for the data bundles that never worked . The agent at the technical department was so rude and I told them I am not fighting with you here . He dropped the call on me withouth assisting me . Or hearing my side of the story. On the same day I call in again at 16:03 request to speak to a supervisor from cell c , agent asked me what my query was I explained the query all over again . And told them I want my refund since data is not working . But they insisted that they wanted to assist. And it still didn’t work. I still told her i want to be refunded. I also requested to speak to a supervisor. And she told that her supervisor Hlengiwe will call me before 5pm on the 5th February 2021, i also gave them my alternative where they contact. She promised that supervisor will call me back and they never did. So I call in the 3rd time still with the same issues that I cannot connect and that’s I wanted to escalate them for empty promises that they had made to me . And that I wanted a refund cause all people who tried to assist me failed . So still they did the trouble shooting again and I was told that a request was logged on my number and I asked how come can a request be logged and I never received a reference number . They told me technicians will contact me with in 48 hours . So I waited and nothing happened. I called back again on the 8February 2021 , and I was told to wait for another 48 hours cause the technical department responses only on weekdays. Cause I got no response I called in again and I was told that the first person who logged my request put in the wrong information saying that I was disputing the data due to network issues , hence the technical department didn’t respond. And that was not my issue, the issues was that I could not connect with the one day normal data bundle that I bought and I wanted refund for it cause it was not working . And I also told them that I have WhatsApp data was connecting , but the data bundles I bought didn’t connect . So the agent I spoke to said she is logging a request again. And I should wait for 48 hours again. And still no response. So I called in again on the 18February 2021 , to follow up on my query and still I haven’t gotten a response . The agent I spoke to said that he will escalate issue to high importance. And still I have not gotten any assistance. Everything that I have requested I have not got any assistance. I am exhausted speaking to cell c customer care call centre cause I even emailed their customer care and I have not gotten any response. Since the 5th February till this day