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Ryan P

1 reviews | Active since Feb 2016

01 Aug 2018, 13:10

2 pricing increases in 1 year when on a fixed contract???

I would like to know, how is it possible to have 2 price increases during my 24month contract with Cell C 1. I understand the first increase this year where there was a VAT increase and that was the government and was happy to absorb that increase. 2. Now in the same year, i have had another increase because CellC increased its pricing again with no additional benefits Now what is the point in signing a 24month contract if CellC can just increase its prices as they please. It means that for 24months i have to adhere to what CellC wants and if i am not happy and cancel then i am liable for a penalty? I am sure this is not in line with the customer protection act? Extremely irritated and on both occasions i have had no correspondence prior increase and i have had a issue where billing was done incorrectly.

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Replies (5)
Cell C
Cell C's reply01 Aug 2018, 13:20
Official

Good afternoon Ryan

Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.

These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.

Regards
Cell C | PN

RP
Ryan P's update01 Aug 2018, 13:30
Reviewer Update
So even though it was there it was never discussed or pointed out I really do not understand why we sign contracts if we are basically at your mercy to perform increases as you please. So lets for instance say this increase is as a result of economic conditions then you increase it. However, if economic conditions change for the better, will a reduction to the subscription be app****, i think not. Why not apply the increase to any new contracts being taken out. Also, the exact same package if i had to take it out now, is data intensive so i am being done in on both counts. Im stuck in a contract for another year where you can increase as you please, as well as not receiving current package benefits. As the consumer i feel like i am being done it here
Cell C
Cell C's reply02 Aug 2018, 12:39
Official

Theodorah has been trying to get hold of you on your contact number with no success. However, she an email advising you of this and provided feedback regarding this matter.

Regards

Cell C | PN

RP
Ryan P's update02 Aug 2018, 12:57
Reviewer Update
Apologies for not answering the call I am running a business and cannot answer my phone as i am in the middle of board meetings My alternative contact number, which was recorded on cell c is ********** which was not contacted Thank You
Cell C
Cell C's reply02 Aug 2018, 14:24
Official

Noted, please post a private reply with the alternate contact number.

Regards

Cell C | PN