2 months still no delivery

I lodged a claim after loosing my phone in early December. Everything was sent through, I was then told to wait for 2 to 3 weeks, I gave them my contact details, they told me they would call me within 3 weeks, they never called. I went into Cell C, who told me that the insurance company is not affiliated with the store. I then tried to call for 3 days, no luck in making contact. Only on day 4, I managed to get hold of someone who informed me that I needed to send through a affidavit. I sent through the document within 2 days and they confirmed that they received it. I waited a week, they then informed me that I need to pay R350 for an access fee. After paying the access fee, I took the slip through o Cell C, who immediately emailed through the slip. We called them, waited an hour to get hold of a consultant, they said they would check if they have the phone in stock and call me. I was told they no longer have the phone I had in stock, this happened on the 23 January 2015. I selected another phone on their list, and they assured me that I would receive the phone with 5-8 days. Today, 4 Feb 2015, I received a box with a sim card, no phone. How long must I still run after you?