2 months and ****** Phone STILL not blacklisted

I have been using two Cell C SIM cards on my Dual J2 Samsung Phone. I was ****** on the 27th of October 2017, I called customer care and I was told the two cell phone number I am providing ( ********** 708) does not pick up any usage on their system so I must visit a cell c store. I went the cell c on that following week on the 2nd of November 2017 and I was assisted by one of your sales store agent who told me IMEI number that is in the box picks up a different IMEI number which I did not understand. He told me he is investigating this error and gave me a reference number of # ********** 2 and told me I must send a SMS to ********** 594 after 48 hours whereby he will give me my ITC Number and confirm that my device has been blacklisted. Up until today no one has contacted me, I have called cell c and I have received no joy. No response on the emails I have sent and no call backs from the supervisor call backs I have logged.

I am unable to open a case as I do not have an ITC number and I cannot contact my insurance without a case number. Right now I am phoneless and I don’t know where else to go for assistance as cell c is giving such ****ty service.