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Samantha C

1 reviews | Active since Feb 2012

18 Sept 2015, 12:59

2 months and still no handsets received

I am at the point where I don't want anything to do with Cell C any longer. Between calls and emails I have contacted Terence Krishna 10 times to resolve this issue and I have yet to receive any response to any of my emails. It is now 2 months and 4 days since I authorised three upgrades on the 14th of July, I received only 1 handset.<br> <br> I have even gone so far as to contact the call centre, I have emailed the b2b email address as well as Kevin Jacobson who is apparently a senior person in the b2b division and still have not received a response.<br> <br> This is truly pathetic customer service and I would like all three my contracts cancelled without prejudice (then I can number port) as I don't see why Cell C should benefit from receiving a payment from me for 3 contracts for the next 22 months when they cannot even respond to an email.

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Replies (1)
Cell C
Cell C's reply18 Sept 2015, 14:16
Official
Hello carsal,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN