JH
Jane H

1 reviews | Active since Feb 2014

03 Oct 2016, 15:03

2 months and still dont have my vodacom number ported to my Cell C Smartchat contract?!!!

<p>It has been two months with daily communications to Cell C to try get my number I have had with vodacom for 20 odd years moved over to Cell C Smart Chat 3GIG.<br />Everyday - MY TIME - 30 minutes - to be told they have escalated it and it will be done by 7pm that night. This has been going on a month now.........</p> <p>Absolutely incredibly terrible service and I cannot leave as I need my number linked...</p> <p>Floored.</p>

0
Replies (2)
Cell C
Cell C's reply03 Oct 2016, 15:06
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply04 Oct 2016, 08:01
Official

As per communication, please respond to the email that was sent by Palesa and she will assist further with this matter.

Regards

Cell C | PN