PRVD
Penelope Rose Van Dalen
1 reviews | Active since Aug 2015
06 Sept 2022, 20:40
2 months 2 installments
Good evening,
Trust you are well.
I really have a big problem and Cell C ignored all my emails and today the lady just dropped the line.
Last month Cell C deducted 2 installments, I reversed 1 transaction at Capitec Bank. Last week a lady called me and stated that they received my payment but it has not been processed yet. Today Cell C deducted again 2 installments as well as R70 reverse fee. This is a mistake from Cell C's side and not my side, why must I pay this fee?
I have been a customer (I am furniture) at Cell C. This is really the most unpleasant situation as well as service. The thing that bothers me the most is that I have sent proof of my payments (less on my balance) and still they tell me I haven't paid.
Please, can you maybe sort this for me as I do not get any feedback from Cell C. This service is really unacceptable. I will rather make a EFT payment every month because the little money I still have in my account is my petrol money to go to work every day.
Kind regards
Mrs PR van Dalen
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
06 Sept 2022, 21:36Dear Penelope,
Thank you for contacting us regarding the double debit on your account.
Please send your bank statement to *** dated 1st August 2022 to date and kindly state your query on the mail for us to investigate.
^TN
Thank you for contacting us regarding the double debit on your account.
Please send your bank statement to *** dated 1st August 2022 to date and kindly state your query on the mail for us to investigate.
^TN
Best regards,
Cell C's reply06 Sept 2022, 21:36
Official
Dear Penelope,
Thank you for contacting us regarding the double debit on your account.
Please send your bank statement to *** dated 1st August 2022 to date and kindly state your query on the mail for us to investigate.
^TN
Thank you for contacting us regarding the double debit on your account.
Please send your bank statement to *** dated 1st August 2022 to date and kindly state your query on the mail for us to investigate.
^TN
Best regards,
PRVD
Penelope Rose Van Dalen's updateReviewer Update
07 Sept 2022, 19:18I will see if you are going to investigate this, because I have sent numerous emails with my bank statement and nothing happened until now. I don't understand why Cell C does not accept my bank statement stated that I have paid my account.
PRVD
Penelope Rose Van Dalen's update07 Sept 2022, 19:18
Reviewer Update
I will see if you are going to investigate this, because I have sent numerous emails with my bank statement and nothing happened until now. I don't understand why Cell C does not accept my bank statement stated that I have paid my account.
Cell C's replyOfficial
07 Sept 2022, 19:52Dear Penelope,
We have responded to your email.
^TN
We have responded to your email.
^TN
Best regards,
Cell C's reply07 Sept 2022, 19:52
Official
Dear Penelope,
We have responded to your email.
^TN
We have responded to your email.
^TN
Best regards,
PRVD
Penelope Rose Van Dalen's updateReviewer Update
11 Sept 2022, 14:24They still refuse to give me back my R70 fees as Cell C deduct double and then claim they did not receive my money. I want my R70 back. Cell C just ignored this
PRVD
Penelope Rose Van Dalen's update11 Sept 2022, 14:24
Reviewer Update
They still refuse to give me back my R70 fees as Cell C deduct double and then claim they did not receive my money. I want my R70 back. Cell C just ignored this
Cell C's replyOfficial
12 Sept 2022, 09:32Hi Penelope
Our team will be in touch.
^MP
Our team will be in touch.
^MP
Best regards,
Cell C's reply12 Sept 2022, 09:32
Official
Hi Penelope
Our team will be in touch.
^MP
Our team will be in touch.
^MP
Best regards,