MA
Marezaan A

1 reviews | Active since Mar 2016

07 Mar 2016, 16:38

2 gig Data gone Awol in a few short hours

Hi,<br> <br> I regularly buy Cell C data for my internet ****le for my pc for Email purposes as I run a small business from home. I am now too scared to buy any as it has been depleting at a rapid rate I cant even fathom. <br> <br> Ok so I bought 1 gig on 5 March at 13:57:27 - I only used my email and light browsing, no downloading at all. by 15:42 on the same day it was depleted. really???? 1 GIG?? 2 hours??<br> Then I bought 500mb on 6 March 18:33 and then it was gone by 21:55 I was just connected, no emails or downloads. WHAT??<br> Then I had to buy another 500 mb 7 March 08: 26 as I had emails to send and hopping that the data would not go AWOL again.. to my surprise it was gone by 11.27am.<br> <br> Then I finally decide to call The customer care line and get told there was an internet connection and there's nothing that can be done about it, the problems on my PC! What ?? So what am I supposed to do?<br> you really need competent people at your call centre.<br> <br> I need a response promptly please, I will not allow this absolute **************** to continue. I will change my network if I do not get this resolved AND my DATA BACK. <br> <br> <br>

0
Replies (1)
Cell C
Cell C's reply08 Mar 2016, 07:29
Official
Hello Marezaan,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN