SH
Sean H

1 reviews | Active since Mar 2018

11 Sept 2019, 12:21

2 business days = 2 weeks ;)

Hi Cell C

It’s me again....(sigh)

I get through to your contact centre only have the phone put down on me when transferring over to a different department, people sound dead AF when they answer too FYI....I enter my number manually that I want to speak about yet I have to tell it to the advisor again....finally when through I ask to receive a data validation report sent to me, the lovely lady mentioned 2 business days. (Being Thursday I took it I’d get a call the following week right) So I waited for this call (got my ref number too) only to receive the call last week Friday (2 business days actually meaning 5)

The guy still asks me for my number in question (sigh)

Then says he will email me that same day, it’s now Wednesday (2 weeks later nearly) and I am yet to receive this info.

The customer isn’t always right, maybe if you guys put your employees first and pay them better would they do a Stella job!

Also, could I please get my data I requested? I ain’t gonna go into the whole number, chasing up blah blah blah blah nonsense again.

0
Replies (2)
Cell C
Cell C's reply11 Sept 2019, 14:03
Official
Good afternoon

Apologies for the unsatisfactory service received. 
One of our dedicated team members will be in touch to ensure that your query is resolved. 

Regards 
DA 
SH
Sean H's update11 Sept 2019, 15:36
Reviewer Update
Thanks for this....I’m guessing next week yes? Appreciate the automated response and ownership of unsatisfactory service, but won’t hold my breathe, just send the damn data validation file already, not like the service is going to change.