2 and a half weeks without signal and still no resolution or feedback

Item: Cell C
Rating: 1
Author: Philip P

Since Sunday afternoon 19th November the signal strength suddenly dropped in our area. Had one or two call from cell c in the beginning but no feedback since of progress/solution. I have to make contact each time ans the same answer is it will be handed to the technical department. Looks like that department as well as the support department are dead ends. Pathetic

Helpful (0)

Replies (3)

Cell C's replyOfficial

06 Dec 2017, 14:17

Thank you for bringing this matter to our attention.

We apologize for the poor signal strength you have been experiencing for the past 2 and a half weeks.

This matter will be referred to our network team for a solution. Do expect communication.

Regards

Cell C | PN

Cell C's reply06 Dec 2017, 14:17

Official

Thank you for bringing this matter to our attention.

We apologize for the poor signal strength you have been experiencing for the past 2 and a half weeks.

This matter will be referred to our network team for a solution. Do expect communication.

Regards

Cell C | PN

Philip P's updateReviewer Update

06 Dec 2017, 14:34

With respect I think the NOT was left out of the reply between do and expect. I've heard this story over and over like a stuck record about handing over..... don't think that department exists anymore... sorry....If it wasn't by fluke that I rode past your guy in our street I would not have known ANYTHING. Nothing personal but your follow up and feedback system sucks.

Philip P's update06 Dec 2017, 14:34

Reviewer Update

Cell C's replyOfficial

07 Dec 2017, 09:32

Mpho confirmed that he has been in contact with you to assist with this matter. However, you advised him that our network team has contacted you with an update and the query has been resolved.

Regards

Cell C | PN

Cell C's reply07 Dec 2017, 09:32

Official

Mpho confirmed that he has been in contact with you to assist with this matter. However, you advised him that our network team has contacted you with an update and the query has been resolved.

Regards

Cell C | PN