LM
Lorato M

1 reviews | Active since Mar 2023

08 Mar 2023, 17:25

1SH

Someone opened an account by Cell C under my name, l do not even know Cell C approved it. The person took two phones which its ********** account. Many times l have reached out Cell C to inform them about this as l noticed with deductions transactions on my app. After years of trying to to fix this which this all happened in 2019. Finally in 2020 they sent me a confirmation letter that the ********** account has been closed and mind due l have never in my life used Cell C before. In 2020 l was told the matter was resolved. In 2022 December l got a call from my bank to notify me that my name is under ***** and l won't be able to do anything. I contacted the SAFPS and unfortunately they cannot help me as Cell C has to come out to them and state my profile as a victim as l do have a confirmation letter regarding all of this from Cell C now l am failing to get hold of them via any communication at the time everything of mine is on hold. @CELL C SORT THIS OUT AND CLEAR MY NAME.

0
Replies (4)
Cell C
Cell C's reply08 Mar 2023, 21:16
Official
Hi Lorato Malawani 

Thank you for contacting Cell C. 

We regret to hear about the unfortunate incident that occurred. 

Are you looking to update your ITC status so that it reflects that you were a victim of *****?

Regards
^MP 

Best regards,

LM
Lorato M's update09 Mar 2023, 09:43
Reviewer Update
I have a confirmation letter that l got from you in 2020 deal with this l am tired and l need my profile back, l won't let this slide like everyone else
LM
Lorato M's update09 Mar 2023, 11:00
Reviewer Update
@CELL C fix this l am honestly terrified. It's been years now dealing with you. I need my profile back
Cell C
Cell C's reply09 Mar 2023, 11:51
Official
Good day Lorato Malawani

Thank you for getting in touch.

We have referred the matter to the relevant Team and you will be contacted once the need arise.

Regards
NH

Best regards,