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On the 18 Jan 2022 I did an online application for a Samsung Tab, I received a call from an agent to confirm and update all my details. Since then I have been calling Cell C daily to enquire about my new device.....first I was told that my name was spelt incorrectly so the deal was canceled......the agent then reinstated it.....the time I called I was told the deal was canceled as it needed to be changed from a 36 mnths contract to a 24 mnths contract but in all of this not a single person from Cell C contacted me to inform me of this. It was always me calling them to find out how far the application was. I then received a call from Meshen who told me he was a senior advisor and would I got what I wanted.....so he confirmed everything again and then said there was no stock of Samsung Tabs.....he offered me a laptop instead to which I informed him that I was not interested in, he then offered me an Huawei Tab which I reluctantly agreed to.....I however changed my mind and called in yet again to enquire about my device to which I was told that I had ordered a Tab and a laptop.....I was most annoyed by now......however the agent Heather canceled the laptop deal and said the initial agent Nonthutuzelo would call me .......she didn't........I called again the following day to which I was now told that I had ordered 2 Tabs.......I went off my head....I then spoke to Akshay Samaroo a sales agent who assisted me and informed me that the deal now canceled as my bank account does not exists, which he rectified as it needed to be captured as current and not savings and then ensured everything was now in order and to this stage it was.......on the 3 February 2022, 17days later I received a sms informing I would receive delivery on the day.......alas I didn't......on the 4 February 2022 I called Cell C yet again to ask what had happened......only to be told the the courier said there was no street number on the given address and the road does not exists......again I asked to speak to Akshay who read out the address which had a street number and was correct. Akshay then said he would call the courier company to ensure the device gets delivered today I also informed him that I finished work at 3.30pm on a Friday.......I then received a call from Nonthutuzelo, today 4 Feb 2022 at 11h26, I told her I did not want to speak to her and I was fed up now. She then ensured me she would look into this and call me back.......it is now 15h16 and I have not heard from anyone at Cell C. In the 17 days that has gone by I spoke to so many different agents and with all of my explaining the situation the agents some of them were still sarcastic about the situation. The only competent agents were Heather and Akshay. The sad thing is that Cell C is celebrating 20 years .....I would like to ask 20 years of what??? Dissatisfied clients????
On the 18 Jan 2022 I did an online application for a Samsung Tab, I received a call from an agent to confirm and update all my details. Since then I have been calling Cell C daily to enquire about my new device.....first I was told that my name was spelt incorrectly so the deal was canceled......the agent then reinstated it.....the time I called I was told the deal was canceled as it needed to be changed from a 36 mnths contract to a 24 mnths contract but in all of this not a single person from Cell C contacted me to inform me of this. It was always me calling them to find out how far the application was. I then received a call from Meshen who told me he was a senior advisor and would I got what I wanted.....so he confirmed everything again and then said there was no stock of Samsung Tabs.....he offered me a laptop instead to which I informed him that I was not interested in, he then offered me an Huawei Tab which I reluctantly agreed to.....I however changed my mind and called in yet again to enquire about my device to which I was told that I had ordered a Tab and a laptop.....I was most annoyed by now......however the agent Heather canceled the laptop deal and said the initial agent Nonthutuzelo would call me .......she didn't........I called again the following day to which I was now told that I had ordered 2 Tabs.......I went off my head....I then spoke to Akshay Samaroo a sales agent who assisted me and informed me that the deal now canceled as my bank account does not exists, which he rectified as it needed to be captured as current and not savings and then ensured everything was now in order and to this stage it was.......on the 3 February 2022, 17days later I received a sms informing I would receive delivery on the day.......alas I didn't......on the 4 February 2022 I called Cell C yet again to ask what had happened......only to be told the the courier said there was no street number on the given address and the road does not exists......again I asked to speak to Akshay who read out the address which had a street number and was correct. Akshay then said he would call the courier company to ensure the device gets delivered today I also informed him that I finished work at 3.30pm on a Friday.......I then received a call from Nonthutuzelo, today 4 Feb 2022 at 11h26, I told her I did not want to speak to her and I was fed up now. She then ensured me she would look into this and call me back.......it is now 15h16 and I have not heard from anyone at Cell C. In the 17 days that has gone by I spoke to so many different agents and with all of my explaining the situation the agents some of them were still sarcastic about the situation. The only competent agents were Heather and Akshay. The sad thing is that Cell C is celebrating 20 years .....I would like to ask 20 years of what??? Dissatisfied clients????
Cell C rep****.......provide your ID no. Please
I provided my ID no.
Cell C rep****.......your deals is canceled
04 Feb 2022, 21:37
How and why was the order canceled and why was I not contacted????Please go back and speak to the relevant agent Akshay Samaroo he will tell you exactly what happened.......now can you understand my frustration and the incompetence of Cell C.......like I told the agent I would want delivery of the device tomorrow at Fernleigh Lodge 8 Lambert Road Windermere between 8am - 12 noon.....clearly you are doing nothing to rectify the situation......I want the delivery and I would love to see how I am compensated for the inconvenience .
Today the 5 February 2022 at 16h50 I have heard nothing from Cell C.......Cell C 100% for customer service......
On the 18 Jan 2022 I did an online application for a Samsung Tab, I received a call from an agent to confirm and update all my details. Since then I have been calling Cell C daily to enquire about my new device.....first I was told that my name was spelt incorrectly so the deal was canceled......the agent then reinstated it.....the time I called I was told the deal was canceled as it needed to be changed from a 36 mnths contract to a 24 mnths contract but in all of this not a single person from Cell C contacted me to inform me of this. It was always me calling them to find out how far the application was. I then received a call from Meshen who told me he was a senior advisor and would I got what I wanted.....so he confirmed everything again and then said there was no stock of Samsung Tabs.....he offered me a laptop instead to which I informed him that I was not interested in, he then offered me an Huawei Tab which I reluctantly agreed to.....I however changed my mind and called in yet again to enquire about my device to which I was told that I had ordered a Tab and a laptop.....I was most annoyed by now......however the agent Heather canceled the laptop deal and said the initial agent Nonthutuzelo would call me .......she didn't........I called again the following day to which I was now told that I had ordered 2 Tabs.......I went off my head....I then spoke to Akshay Samaroo a sales agent who assisted me and informed me that the deal now canceled as my bank account does not exists, which he rectified as it needed to be captured as current and not savings and then ensured everything was now in order and to this stage it was.......on the 3 February 2022, 17days later I received a sms informing I would receive delivery on the day.......alas I didn't......on the 4 February 2022 I called Cell C yet again to ask what had happened......only to be told the the courier said there was no street number on the given address and the road does not exists......again I asked to speak to Akshay who read out the address which had a street number and was correct. Akshay then said he would call the courier company to ensure the device gets delivered today I also informed him that I finished work at 3.30pm on a Friday.......I then received a call from Nonthutuzelo, today 4 Feb 2022 at 11h26, I told her I did not want to speak to her and I was fed up now. She then ensured me she would look into this and call me back.......it is now 15h16 and I have not heard from anyone at Cell C. In the 17 days that has gone by I spoke to so many different agents and with all of my explaining the situation the agents some of them were still sarcastic about the situation. The only competent agents were Heather and Akshay. The sad thing is that Cell C is celebrating 20 years .....I would like to ask 20 years of what??? Dissatisfied clients????
Cell C rep****.......provide your ID no. Please
I provided my ID no.
Cell C rep****.......your deals is canceled
04 Feb 2022, 21:37
How and why was the order canceled and why was I not contacted????Please go back and speak to the relevant agent Akshay Samaroo he will tell you exactly what happened.......now can you understand my frustration and the incompetence of Cell C.......like I told the agent I would want delivery of the device tomorrow at Fernleigh Lodge 8 Lambert Road Windermere between 8am - 12 noon.....clearly you are doing nothing to rectify the situation......I want the delivery and I would love to see how I am compensated for the inconvenience .
Today the 5 February 2022 at 16h50 I have heard nothing from Cell C.......Cell C 100% for customer service......