1 reviews | Active since May 2012
17 DAYS WITHOUT FEEDBACK ... BRILLIANT SERVICE!
I spoke to Adri van Heerden at CellC on the 20th of October 2015 about my new handset.<br> She asked that I send her the details of what I wanted, which I did minutes after the call.<br> Since then, she has ignored 4 e-Mails and 15 phone messages to give me feedback.<br> Today is the 17th day without feedback.<br> This woman has either left your employ or is incredibly lazy.<br> Yesterday I phoned your customer care line, who promised that I would receive a call from someone during the evening.<br> Obviously, this never happened either.<br> This service is brilliant if you live in the Isles of Scilly, but absolutely pathetic with you live in South Africa.<br> A year ago, the same woman gave me the same poor quality of service.<br> Back then, she only responded when I reported her to management.<br> I cannot understand why she has not yet been fired.
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN