1 reviews | Active since Aug 2011
15 days, No Delivery Date
As per my previous review, I did my order application on the 15th of July, and it was approved the same day with a confirmation SMS sent to me.
It is now Day 15, and I still don't have a delivery date.
I've spoken to agents numerous times since then, trying to expidite the order, trying to change the color of the device, trying to change the order to one without the watch, all to no effect. Weirdly enough, the only documentation that I have confirming anything regarding my upgrade, is the original Contract Retention Quotation, Agreement Number ####, dated the 15th of July. So I can only assume that every agent since that has tried to help me did not actually push my requests through.
So this is where it stands at present. I'm apparently owed a Galaxy S10+ plus a Galaxy Watch, and in the last 15 days no stock has been available whatsoever. Not even a confirmation of when new stock will be received can be provided. And every call I have received from Cell C since doing the upgrade application, while very friendly, has not moved my order forward by an inch.
How much longer can this take?
We apologize for the delay and inconvenience caused. As per the feedback provided on the 23rd of this month, a new deal was recaptured and there has been a shortage in stock.
You will be contacted upon delivery.
^PN
Best regards,
We apologize for the delay and inconvenience caused. As per the feedback provided on the 23rd of this month, a new deal was recaptured and there has been a shortage in stock.
You will be contacted upon delivery.
^PN
Best regards,
Today the phone gets delivered, but no watch. I phone your call center only to be told phone was packed for the incorrect package. Your system shows I am owed the watch too. Get transferred to another agent and get told my contract package does not include the watch. So just like my initial review states, NOBODY has actually done their job correctly, as the ONLY contract agreement I have is for the package I selected on the 15th of July. Why have I not been sent a new one? Can anyone actually tell me what the correct details are?
Now I have to sit and wait for the original agent(s) who helped me, to get back to me, while sitting with a phone I can't use, and still no date for when you expect to get stock of the Watches.
16 days and counting.
Today the phone gets delivered, but no watch. I phone your call center only to be told phone was packed for the incorrect package. Your system shows I am owed the watch too. Get transferred to another agent and get told my contract package does not include the watch. So just like my initial review states, NOBODY has actually done their job correctly, as the ONLY contract agreement I have is for the package I selected on the 15th of July. Why have I not been sent a new one? Can anyone actually tell me what the correct details are?
Now I have to sit and wait for the original agent(s) who helped me, to get back to me, while sitting with a phone I can't use, and still no date for when you expect to get stock of the Watches.
16 days and counting.
This is pathetic for something that comes with so many of your flagship device contracts.
I'm never going to get this issue resolved am I?
This is pathetic for something that comes with so many of your flagship device contracts.
I'm never going to get this issue resolved am I?