14707 number dialled

Hi. After reading Danielle's complaint I though I should write one too. I have a dormant sim with Cell C (one I don't use albeit I pay the contract fee every month). When I looked at my statement for last week I noticed that there was activity and 14707 was one of the numbers dialled 11 times. I would like to know how this is possible and I'm sure I will get a generic reply like Danielle received \...thank you for posting blah blah blah...sorry for inconvenience blah""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;736595;812147;6;2;0;1;0;0;2;15/04/07 11:00;132;NULL;15/04/07 10:43;15/04/07 8:48;No Credit yet, still waiting;8,50E+12;;***;i have been waiting for my credit report which you deducted money on my account on the 31st of March i have been speaking to different agent from last who promise me the credit, and this morning again, i was promise, and yet i am still waiting, what, what mickey mouse company are you running, and please whenever you decide to send me that report i hope your information is updated on ITC, and we have just had enough of get bucks **** SERVICES;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;191078;33;1;2;0;1;0;0;2;15/04/07 16:44;132;NULL;15/04/07 16:28;15/04/07 14:32;DIC;Customer Number: ***;Kim Pedro;***;I app**** for vehicle finance with FNB through the use of a private banker after having looked for the vehicle and obtained the quotation from the dealer. To my surprise when I receive some paper work about the deal, an amount indicated as a DIC was included . Which I understand it to be the dealer commission now, when I asked how was it applicable to my deal as am dealing with the bank directly I could not get answers. <br> <br> I only received communication informing me about an FNI from the dealer that will contact me .That is the worse possible way to treat your clients, are all the technological advances taking away the one important thing ? Communication <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;836974;706229;16;2;0;1;0;0;2;15/04/08 9:57;132;NULL;15/04/08 9:38;15/04/08 7:45;Cancelled service and they are still debiting us;***;Accounts;***;We cancelled our superphone subscription with Vox 3 months ago and they are still debiting our account even after promising to refund last months debit order (which has still not been done) they have again debited our account.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;480095;33;1;2;0;1;0;0;2;15/04/08 11:04;132;NULL;15/04/08 8:19;15/04/08 8:52;087 Phone Number = RIP-OFF & No Response!;7,40E+12;MANAGEMENT;***;Why can't FNB,like any DECENT company,have an 0860 or 0861 phone number,instead of their 087 RIP-OFF Special Services Number???The very first month after receiving my FNB Gold Credit Card,& had to call their Call Centre,I was hit with an UNBELIEVABLE amount of over R120.00 in Telkom charges to that 087 RIP-OFF Number alone!That day,I vowed NEVER to WASTE MY MONEY on that RIP-OFF Number ever again.When asking the Call Centre agent to call you back,the answer is an unequivocal no.On their website,their is a message window option to get them to call you back.Last month alone,I left 2 requests for call backs,& have yet to get any response! - Because there is NO WAY that I am ever again going to WASTE MY MONEY on their RIP-OFF 087 phone number.They may as well remove that message window from their website & save that space for an ad,because they obviously have no intention of ever responding to any of those messages.I am so fed-up with being ignored by FNB,I am seriously considering getting a Credit Card from any other bank & dropping FNB once & for all.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;443860;33;1;5;0;1;0;0;5;15/04/08 11:08;132;NULL;15/04/08 10:53;15/04/08 8:56;R 199.00 MONTHLY FEE FOR ;8,51E+12;NONE;***;Good day<br> <br> My monthly fee for my cheque account must be R 95.00 it was for 2 month R 199.00;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837093;49;7;2;0;1;0;0;2;15/04/14 12:14;132;NULL;15/04/08 11:54;15/04/08 10:02;bad service, unfriendly reception, bag broken;63-*** B 00;all staff;***;We checked in on 29 March, reception was very bad, person at reception was very rude. Room was only ready at 6pm, which resulted in us being late for the function which we came. Two days later cleaning staff broke my bag and did own up to it even though there is camera footage of them going into my room.<br> Staff/Reception do not inform you of hotel policies and require you to pay for their mistakes. Generally Reception Staff very unfriendly and rude.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;747216;899;14;2;0;1;0;0;2;15/04/08 14:41;132;NULL;15/04/08 14:21;15/04/08 12:29;Foschini - no customer service ethic;8,00E+12;;***;A Foschini account has been **********ly opened in my hubbies name. Only to be made aware of this as we are now blacklisted. After no luck getting information from Foschini around this account, we have got an affidavit etc and have emailed this through. It has been 2 weeks and we have not received any sort of response advising that they have received our details and looking into this. I have now tried numerous times calling the various numbers only to be put on hold for well over 30 minutes - after which I give up as clearly no one is going to answer their calls - do they even have a call centre? What does a 'customer' need to do to get some service from them? Truly glad I don't really have an account with them as I would have had to close it down after this terrible experience!! In the mean time, Foschini will put my life on hold because they don't care.....;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819837;188;16;2;0;1;0;0;2;15/04/08 14:53;132;4;15/04/08 14:33;15/04/08 12:41;21 WORKING DAYS FOR REPAIRS;8,21E+12;REPAIRS;***;My brand new Sony Xperia Z3 is not even 2 months old and the phone does not want to switch on - this in itself is completely unacceptable but then I send it for repairs and Cell C advise me that it is going to take 21 working days for repairs. The phone has been with them for 7 working days now and it's not even been allocated to a techician. I cannot understand how they want you to sit without a phone for a month and still pay the contract fee - I have absolute no use of my phone and therefore I refuse to pay for the days my phone is in for repairs. <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;304315;33;1;2;0;1;0;0;2;15/04/09 9:52;132;NULL;15/04/09 9:22;15/04/09 7:40;How can we not help you!;8,11E+12;Thembeka Masuku;***;In January I decided to apply for an FNB Private Clients credit card to increase my e-bucks rewards. I received the credit card and after a few months I noticed that my eBuck reward level went unchanged. In my profile it stated that I had a Private Wealth Cheque account(not sure how this happened) and a Private Clients credit card. Last week I tried my private banker, but the number provided in my profile was not working! I then called the service suite and explained that I need to upgrade, or downgrade an account to en up in the same level. The service suite said that they will contact Thembeka and will revert. Two days passed and nothing. I then found myself in Estcourt and popped into the branch, here I was once again helped by staff who really did not have a clue. Eventually I dealt with my assigned Private Banker - Thembeka, and it resulted in calls to the service suite but nobody had a clue. I had to then go to a meeting(after being there for 30 min) and was told by Thembeka it will be resolved. Today almost a week later and nothing! Yesterday I even contacted eBucks who pointed me to my Private Banker!! and today her phone ***) is just again ringing. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;719353;748511;28;2;0;1;0;0;2;15/04/09 13:03;132;NULL;15/01/05 15:42;15/04/09 10:51;I want ALL my money back ASAP!!!;8,91E+12;Management;***;Good day, I have made contact with you on many occasions to request my sales call recording, Linda played it to me telephonically and still I am not satisfied with this. Your documents and term and conditions state nothing about the courses being none credit bearing. I SEE THIS AS BREACH OF CONTRACT!!! AND I WANT ALL MY MONEY PAID BACK TO ME STILL THIS WEEK. You give me no choice but to request the Ombudsman to assist in this matter, as you advertise that your certificates will give students job opportunities and that is not the case!!! You have my bank details so please make the payment still today. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;775808;188;16;2;0;1;0;0;2;15/04/09 14:02;132;NULL;15/04/09 13:35;15/04/09 11:50;Contract is worthless;***;CEO;***;A year ago I took up a contract with Cell C for R299 per month for 2 years. This month they billed me for R309 when I queried it I was told that the price of the contract had gone up by 10% and that Cell C had the right to change the price whenever they wanted. I was never informed about this. Basically the contract is not worth the paper it is written on if they can change the terms at any time. They could charge me R1000 next month and I would just have to pay it. I was under the impression that by signing a contract I would only pay R299 for the next 24 months unless I used services outside of the the contract. Why bother having contracts if they are one sided and mean nothing to the consumer? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;743267;835833;9;2;0;1;0;0;2;15/04/10 12:53;132;NULL;15/04/10 12:22;15/04/10 10:41;False Advertising;*** / ***;Clientele Legal;***;Goodday<br> <br> I've become a member of Clientele Legal last year but since i've become a client they can't assist me with any of my cases, because I was not a client of them that time they can give me advise only.<br> <br> I was a client of Legal and Tax but cancelled it because of the good advertising of Clientele Legal that I saw on television, but I made a big mistake because Legal and Tax did assist me all my cases/problems they did everything self on behalf of me. They never told me NO they can't assist me because I was not a client of them by that time when the cases/problem occur, they can give me advise only.<br> <br> Please state in your adverti*****t Clientele Legal that you can only assist people with cases from when they become a member, i'm going back to Legal and Tax don't have time for this s**t. I don't have cases/problems that occur since i've become a client of Clientele Legal only cases/problems before i've become a client, and I pay every month for cases/problems that I must handle all by myself no thank you and I don't want advise I need assistance. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835391;772353;9;2;0;1;0;0;2;15/04/13 9:12;132;NULL;15/04/13 8:39;15/04/13 7:00;Faulty Trakers all the time;***;DQ Department;***;What is happening with DQ they always install a faulty tracker which has been replaced 2 times already, it shows the wrong location every time, recently a technician came through but he didn't give me a number where I can check the location of my car, I'm not even sure if its working.DQ what happened to Customer Value? Honestly DQ is useless.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;802856;765374;14;2;0;1;0;0;2;15/04/13 10:49;132;NULL;15/04/13 10:00;15/04/13 8:37;Change of date for my order;8,51E+12;Online;***;I placed an order on the 1st of April for huggies nappies and they were in stock. I delayed to make the deposit due to the Easter holidays. Payment was received and confirmed on the 7 April and the delivery date was the 17 April. It was not convenient but was well expected. I kept on checking the status of my order everyday. It had not changed for days saying ordered from supplier. To my surprise today when I check it say delivery to be made by 29 April. My question is why do the change the date without informing me? And what should I do in the meantime for my baby? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;755088;204;21;2;0;1;0;0;2;15/04/13 11:02;132;NULL;15/04/13 10:46;15/04/13 8:50;Still waiting;n/a;n/a;***;I requested Momentum to contact me regarding insurance on the 8th April, I received a mail and text that someone would contact me shortly.<br> <br> Its the 13th April and I'm still waiting for that call!<br> <br> Excellent customer service from Momentum.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;170455;793962;16;2;0;1;0;0;2;15/04/13 15:03;132;NULL;15/04/13 14:42;15/04/13 12:51;Transfer business land line and DSL line;***;;***;I raised a transfer request with Telkom the week of the 20th with telkom to transfer my Telkom land line and Telkom Business ADSL line from my old premises to my new premises.<br> <br> Upto date I have had no feedback from Telkom and also no line transfer.<br> My old phone number has been blocked and the existing owner can't get the number registered even if I have done all the relaxant paperwork for a transfer.<br> The 10217 number has a 90 minute delay and then they still can't help.<br> I was informed that telkom will be onsite Thursday the 09 th of April to do the new install after I spoke to 10217.<br> So I short I can do any business and Telkom can provide any assistance. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838947;140;14;2;0;1;0;0;2;15/04/13 15:13;132;NULL;15/04/13 14:48;15/04/13 13:01;Pathetic service Smart shopper;;Smart shopper Call Centre;;I registered with my passport for my first Smart Shopper card and that passport was ******, in the process I forgot my Smart shopper log in details, I have now emailed Smart Shopper Head office 5 times with 3 phone calls just to update my details so that I can change my login details, I have faxed and scanned my new passport with all my new details and to date still nothing has been done and it has been 7 days since my last email. everything they have told me to do does not work because the card is still on my old passport when I sent my new passport to them almost two weeks ago! Does anyone in that office know what they are doing? This is not brain surgery. Update my passport details so that I can log on!! How long does this take?? So annoying! in the meantime your very happy to take my money when I shop but you can't do one small thing right? This is pathetic!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831541;357;16;2;0;1;0;0;2;15/04/13 16:53;132;5;15/04/13 16:20;15/04/13 14:41;Pathetic Service;8,01E+12;;***;My phone was handed in for repairs at tygervalley centre on the 25 Feb with 3 faults. The phone was returned to me and was said to have no faults. I had phone sent back and i received it back with 2 of the faults repaired out of the 3. The wifi was still not working and i returned the phone again the following day on the 15 March. i was then told to collect my phone on 25 March and when i got to the store it wasnt there. I went back the following day and phone still wasnt there. Nobody could give me an answer as to where it was.I called repair centre myself and was told that the phone failed quality assessment due to a sim reading issue which is now a new fault. When i contacted the repair centre, all of a sudden it was said that the phone had water damage(phone is water resistant by the way) and i have been waiting for feedback since then.The phone has now been with vodacom/sony for 45Days trying to repair the same faults and then also adding some new faults to the device themselves.The lack of communication is pathetic, the workmanship is pathetic and you have a complete disregard for customer satisfaction.I must just be content & wait till everbody gets feedback from someon else;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831244;793962;16;2;0;1;0;0;2;15/04/14 11:01;132;NULL;15/04/14 10:33;15/04/14 8:49;USELESS;9,01E+12;;***;I sent my foon in for repairs 2 weeks ago so this week the last week it need to be in for repairs i said let me just do a check up and how long they will be still and also to change the no i gave them to sms me on as that no no longer works. i fooned the branch and after about an hour not getting trough either the foon just rings or its busy i gave up and waited so i tried again finally after about 4 time of ringing i came trough they gave me repairs no. i foon repairs 51 times and i have the record on my foon not even the times included that i used my work no and till now no answer so i decided to go on the chat they told me the same thing as the branch i need to call repairs so i tried and tried no answer so i asked them to provide me with an email address and no response as yet. please i just want to no how long is it gona take and flip answer the foon. i was at telkom now and they said its still in and it mite take longer then 21 days i think its unacceptable. she didnt even foon repairs and asked she just checked whether the foon was at the back or not i cant even remember her name as i was so cross. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;157476;188;16;2;0;1;0;0;2;15/04/14 11:18;132;5;15/04/14 11:04;15/04/14 9:06;No Blue S6 for upgrades;8,40E+12;Sales;***;I would like to upgrade my contract with Cell C (I am due). I was told that I could get a Blue Samsung S6 but now I am told Cell C is not stocking the Blue?<br> <br> I would like the Blue S6 on upgrade.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;357120;61;22;5;0;1;0;0;5;15/04/14 12:04;132;NULL;15/04/14 11:45;15/04/14 9:52;EXCELLENT SERVICE;PRACTICE NR ***;LUKE WYNGAARDT;*** ***;I WORK FOR A SERVICE PROVIDER AND HAD A CLAIM INQUIRY, SPOKE TO LUKE FROM THE PROVIDER CALL CENTRE. HE HAS A PASSION FOR HIS JOB AND DOES NOT DEAL WITH YOU AS IF YOU JUST ANOTHER CALLER. HE HAS EXCELLENT TELEPHONE/ PEOPLE SKILLS. IN 5 YEARS I NEVER EXPERIENCED THIS TYPE OF ASSISTANCE FROM ANY MEDICAL AID NOR CONSULTANT. I AM VERY PLEASED TO SAY THAT THIS WAS THE FIRST TIME. <br> PLEASE GIVE HIM A RAISE OR PROMOTION! <br> <br> WORDS CANT DESCRIBE THE SERVICE RECEIVED!!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;143423;793962;16;2;0;1;0;0;2;15/04/14 13:58;132;4;15/04/14 13:36;15/04/14 11:46;Cancelled line mid February still being charged;4,12E+11;;***;Hi , I cancelled my Telkom line *** including all its services because of a shop closure. <br> <br> I emailed through the cancellation letter as well as a copy of my ID on the 19th of February 2015 and received and automated email back from [Email Removed]<br> <br> I understand that i will be charged for services for March because of the 30 day notice period , but i have just received my new statement and have been charged for : <br> <br> Your Telephone Line *** 04 Apr 15 - 30 Apr 15 R188.69<br> DSL Faster *** 04 Apr 15 - 03 May 15 R262.28<br> BizTalk 250 All-net *** 04 Apr 15 - 30 Apr 15 R47.37<br> Your Telephone Line *** 01 May 15 - 03 May 15 R23.60<br> BizTalk 250 All-net *** 01 May 15 - 03 May 15 R2.63<br> <br> These amounts need to be reversed and any associated service with the line *** should be canceled<br> <br> I have struggled for days trying to phone telkom accounts and ive also emailed with no reply<br> <br> <br> Invoice No 504A***I;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;239257;702561;6;2;0;1;0;0;2;15/04/14 15:08;132;NULL;15/04/14 14:48;15/04/14 12:56;Refund from account settlement;8,11E+12;;***;End of March I settled my RCS card account. Today on 14 April 2015, I queried about my account status and I found out that I overpaid by R800. When I asked an agent when I am going to get my refund. She told I need to send them a bank statement which I don't understand why because they do have my banking details where they deduct their debit order.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811719;33;1;2;0;1;0;0;2;15/04/14 15:29;132;NULL;15/04/14 15:10;15/04/14 13:17;Pathetic service from Tellers;***;Busisiwe;***;I went to FNB on the 26 March 2015 and I was assisted by Siphokazi, she told me she cant assist me I need to get a verification from the consultants because she cant find my signature on the system. I went to the consultants they verified it. When I went back to her she told me she cant assist she is late and they are not closing. I must go back to the consultants again and ask them to increase my limit and withdraw from the ATM. All this happened in more than 2 hours and I still went out of FNB Carlswald without assistance. Today I went there and I was assisted by Busisiwe who made me wait for more than an hour before she can assist. I think customer service, approach to clients and attitude must be emphasized to FNB Carlsward tellers. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839496;33;1;2;0;1;0;0;2;15/04/14 16:16;132;NULL;15/04/14 15:53;15/04/14 14:04;Statement Charges! Shocking Service!;8,71E+12;;***;On Saturday afternoon (11 April 2015) I needed to draw 3 months bank statement and went onto my internet banking. I saw that they only had from Nov - Feb 2015 which I could not use as it was too old. Sunday (12 April 2015) I went into the bank to inquire why they had old statements and I needed an updated statement. <br> They printed me my current statement and apologized for the old ones online. <br> Today I see they charged me R130.00 for EACH statement!! I called and asked for them to rectify it as it was not my fault they had old statements. <br> They said someone from Clearwater Mall will call me, and I still have not received that call. <br> I want my account refunded ASAP! <br> This is unacceptable as it was not stated that I needed to pay for statements and also it was not my fault that they supp**** out dated statements on internet banking!!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;70766;772353;9;2;0;1;0;0;2;15/04/14 17:22;132;NULL;15/04/14 17:07;15/04/14 15:10;How long must I wait;claim 888809;;***;my car was written off after your assessor saw it over 10 days ago. Why am I still waiting for the claim to be finalized. Every day I wait means the interest on the outstanding balance at MFC is added, so I will get less out. I also need to start looking for a car seeing as the hire car term will end soon. Come on. Sort this out;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;388171;812147;6;2;1;1;5;3;5;15/04/15 8:35;132;2;15/04/15 8:07;15/04/15 6:23;NIGHTMARE TO DEAL WITH!!!;8,41E+12;;***;I would like to raise the concern about the staff that you have working at Getbucks, everyone is clueless and they have no idea of what is happening. Last October & December there was a refund that was made by Getbucks into my bank account made by YOUR staff which dropped my credit rating and put me in arrears with GetB.I am almost done with paying my account off with Getb and had arranged with a lady named Tracy for my account to be debited on the 30 March , my account was never debited and after numerous attempts and emails there was no feedback eventually I received a call from a lady who says that I am in arrears? And I need to make arrangements so I explained what happened to her and the debit eventually went off today. I received a sms yesterday about the amount which confused me so I called the call centre and the consultant says that it is an error and I must ignore. However, the debit order was the amount that was in the sms of R911 instead of R772 which is more than what was meant to be debited. It has been a nightmare to deal with the the centre and there seems to be nobody that can provide me with an answer. This is **************** for consumers & I would like a refund;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;458639;607;2;5;0;1;0;0;5;15/04/15 10:58;132;NULL;15/04/15 10:43;15/04/15 8:46;Thanks for good service;;Returns;***;I just want to thank Builders warehouse for their great returns and refund policy.<br> <br> I have had no luck the last few days with the goods i have purchased from builders warehouse but they have always been more than happy to refund me for my mistakes.<br> <br> It really makes a big difference and i wont shop anywhere else because of this.<br> <br> Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;717469;33;1;2;0;1;0;0;2;15/04/15 11:57;132;NULL;15/04/15 11:37;15/04/15 9:45;FNB - VERY BAD SERVICE;7,71E+12;;***;I have a problem with the chip on my credit card. The card machines can't always read it, so when I did my CHQ account upgrade I also app**** online for a (pre approved) Credit card upgrade instead of just ordering a new card. My application was done on 20 March 2015. After not hearing anything for a week I phoned & was told there were docs outstanding. I submitted the docs and waited another week before phoning again and was told there were more docs outstanding. I submitted those and waited three days before phoning again. They told me my request would be escalated because it was taking too long. I phoned again and was again told my request would be escalated. This morning I phoned again and was told that my escalation was only received yesterday. I asked to speak to management and the phone was put down. It is now nearly a month and I have received no service at all.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839887;772353;9;5;0;1;0;0;5;15/04/15 14:32;132;NULL;15/04/15 14:08;15/04/15 12:20;Compliment;***;Denisha Mokola;***;Well done on great service provided.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;273853;772353;9;5;0;1;0;0;5;15/04/15 15:36;132;NULL;15/04/15 15:20;15/04/15 13:24;Always going an extra mile;8,40E+12;Vallery Boikanyo;***;Would like to thank Vallery Boikanyo for always going an extra mile when it comes to resolving the quries i have with clients policies....thanks a million Vallery...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;673759;717925;6;2;0;1;0;0;2;15/04/16 8:28;132;NULL;15/04/16 8:03;15/04/16 6:16;Bond statement not issued;7,01E+12;;***;Since January this year (2015) I have been calling customer service number ***) requesting 18 months bond statement. The first excuse was that the systems are offline due to upgrades taking place and will take just a week to complete. A months later I called and the consultant told me will forward my request and they will email me the statement that day. This has been several times in three months and I am tired of empty promises. Why can't you just sent me the bond statement...is that hard? Too bad this company doesn't take clients seriously and seems to be the order of the day. Pathetic service!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839866;702561;6;2;0;1;0;0;2;15/04/16 15:37;132;NULL;15/04/16 15:17;15/04/16 13:25;BAD SERVICE;8,21E+12;;***;A payment I made went off twice, while the Manager (OF Cape Union MART) assured me the amount was reversed to my bank account. After one week and no reflection of the amount on my bank statement, I call them, just to be informed that the amount will not be paid back to me unless I fax through all the necessary information. It's my first time ever, that a amount which is subtracted twice (with the promise that it is reversed) is not without any hassle. They made their problem mine, because now I have to sit without money (WHICH IS MY LIVING MONEY), and all this admin and try to get back where the mistake is made by them. I told the lady in the shop that the amount went off twice and if I was willing to show them or give them the details (but well if something is reversed you are not supposed to show proof)!!!! And I still waiting for feedback!!!! I guess it is mistake partly made by Cape Union Mart and RCS!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840841;25;1;2;0;1;0;0;2;15/04/17 14:38;132;NULL;15/04/09 14:20;15/04/17 12:26;Unauthorised Debit from my Bank Account;8,01E+12;Busi;***;Good day<br> I have recently had my Nedbank account ***) debited for R531.00 on the 09/04/2015 with the following ref no. ***, upon contacting Nedbank, they informed me that this was for an outstanding HUB account, which I had in 2007. I informed them this account is prescribed and IT IS ******* FOR THEM TO CONTACT ME OR TAKE PAYMENT FOR THIS ACCOUNT. It is also ********** for someone to debit an account without the account holder's permission. <br> Nedbank could not assist me and asked me to contact the HUB. The HUB also could not assist me and asked me to contact Blake and associates on ***. Blakes told me that they can see a query was logged for prescription said we must call Nedbank. After being transferred to various different people in Nedbank I was transferred to a team leader name Busi ***, on the 10/04/2015), she looked in the matter and was supposed to get back to me within 2 hours, today is 1 week later and I have still not received feedback or assistance from Nedbank, who *******LY REMOVED MONEY FROM MY BANK ACCOUNT WITH MY AUTHORISATION. <br> Laurel Mellissa Somaru (ID no. ***)<br> ***<br> [Email Removed];;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840893;879944;27;2;0;1;0;0;2;15/04/17 15:56;132;NULL;15/04/17 15:32;15/04/17 13:44;SICK and TIRED of KULULA's Delays!!!!!!;1,33E+12;;***;I am frustrated with Kulula's service recently. Every flight I have been on has been delayed and there is no clear understanding of what the issue is or alternatives. The call centre is useless and do not know anything!! (through no fault of their own)<br> <br> I don't usually complain but as a frequent flyer, these things become significantly important. Its not enough that Kulula flights never take off on time EVER!!!!! on top of that we have had 3 flights in the last 2 weeks delayed by more than an hour. <br> <br> Mango is the best airline ever. Their airplanes are spacious and ALWAYS on time. i will fly with them in future <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;185060;33;1;2;0;1;0;0;2;15/04/17 16:48;132;NULL;15/04/17 16:23;15/04/17 14:36;Bye Bye FNB - Hello ABSA;6,61E+12;Umpo;;I have been with FNB for nearly 15 years or more and have had a cheque account and a 32 day call account, I app**** for a credit card as i would like to get my credit rating up and have a back up, FNB refuses as my rating is too low, I was told that I need to have at least another 2 clothing type accounts before they will even consider giving me a credit card. ABSA on the other hand have offered me a credit card with no fuss, I do not like ABSA and wanted to stick to FNB as a loyal customer and I like the way they do things, so I told the lady so what you basically saying is go to ABSA as we will not help, not in so many words but that is the jest of it. After having been with FNB for so long I would think they would like to keep me as a client, I do not have a great amount of money going through my account but I guess that is the bottom line. Out with the old in with the new, ABSA here I come. FNB thanks for nothing.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;469113;793962;16;2;0;1;0;0;2;15/04/18 9:10;132;NULL;15/04/18 8:28;15/04/18 6:58;Promise not kept;***;Tracy Lethu;***;My deduction date is last day of the month and Telkom decided to change to their own date without notifying me to the 15th, they went to my account and try to debit the money and unfortunately there was nothing on my account, they create unnecessary banking charges and l called them for explanation and they say their system stated the 15, I requested them to change it back to the last day of each month as lm getting paid on the 27th monthly. They close my phone and l called them to open they advise me that lm owing them, l do the EFT on the 4th of April and was advised that it reflect after 3dyas ,they close my phone again and called them yesterday evening , l spoke to Paige who was helpful, l send her the proof that the money was send via EFT, she receive it and approved that the payment was done. I requested for my phone to be opened and there was no one who was is responsible opening accounts, she send me an apology email and will send the people who are responsible an email to open my phone. THAT WAS THE BAD SERVICE I RECEIVED FROM TELKOM THUS FAR.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841020;873;41;2;0;1;0;0;2;15/04/20 10:34;132;NULL;15/04/18 10:05;15/04/18 8:22;Lack of client responsibility & unwarranted billin;;;***;A year and half has passed, several dozens of mails and calls and to date Virgin Active Glenvista has no responsibility nor the civility to towards their clients. <br> <br> I placed a cancellation of contract early 2014 and months later they were still attempting to debit my account. I then get told I am handed to attorneys as monies has to be collected. Why must I pay if I had cancelled? How is that supposed to make sense?<br> <br> Furthermore, no one has the decency of responding to mails to state if this is resolved.<br> <br> Virgin Active may be renown for it wonderful facility but customer service and after care sales is a good as lifting a 1000 kgs. Well done to you if that is your strategy once a client leaves.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;389062;188;16;2;0;1;0;0;2;15/04/18 10:50;132;NULL;15/04/18 10:27;15/04/18 8:38;Poor Customer services and Network connection ;8,71E+12;Denver Naidoo;***;I spoke to the Durban call centre and got through to an agent called Zee and informed her that my BBM was disconnected and that was my only means of communication as my line was suspended due to myself reaching my limit .They informed me that it's because my line was suspended and that's the reason for it not working . I had then requested to speak to her manager as my contract states that I get unlimited BBM and that the line had nothing o do with it and I also wanted to log a complaint about the network customer services and coverage as 90 % of the time I had no network coverage . her manager Denver Naidoo refused to take the call and stated that he would call be back so I called again and spoke to different agents who dropped/cut the call on me . I managed to get through a manager in Johannesburg Mohamed who logged my complaint however he told me that he would send me the reference number and he did not . I called again and got the reference number from Bungane in Johannesburg and I yet to receive a call from Denver Naidoo as promised and I still never receive the sms with the complaint number. If I did not call in again I would not have received the complaint number . ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;661631;700685;38;5;0;1;0;0;5;15/04/20 9:17;132;NULL;15/04/20 8:58;15/04/20 7:05;Quick response and support;9,01E+12;Victoria Benjamin;***;Although I'm struggling to get my ADSL line reconnected to my new residence through another company, Mweb as my ISP provided full support and answered all queries within 24h, often proving more support than what is required or expected. <br> <br> It is a pity that Mweb is dependent on other companies which do not share the same level of commitment to their customers.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841359;55;14;2;0;1;0;0;2;15/04/22 10:49;132;NULL;15/04/20 10:20;15/04/20 8:37;REPAIR OF HUAWEI PHONE;;Edgars Staff;***;Hi<br> <br> I Bought a Huawei phone at Edgars on the 3 December 2014. Since i have it i only have problem with the phone. I've send the phone in 3 times and i'm not happy. The second time that I've send in the phone it was 3 weeks at Edgars and they didn't repair the phone. My son works at a computer shop and he told me that the software of the phone has crashed and now they send it in for insurance and I have to wait AGAIN for the phone. I don't want the phone anymore and I'm not happy with the service of repairing the phone.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;307954;167;23;2;0;1;0;0;2;15/04/20 11:53;132;NULL;15/04/20 11:31;15/04/20 9:41;Last attempt to have matter resolved;;;***;Hi.<br> <br> This is my last attempt to have this matter resolved.<br> <br> Please see http://hellopeter.com/adt-security/complaints/no-delivery-***<br> We never received any feedback regarding this matter. After i explained that we were sold a product that is not fully functional and i was advised we must purchase additional components. Yet this was never communicated to us when we signed the contract.<br> <br> Meaning ADT is breaching the contract as we are paying for a service that is not complete.<br> Please look at the previous report. Also note i have phoned the offices various times where i am told they need to discuss the matter internally.<br> <br> For the obvious reason of not getting an answer when phoning i am hoping a report here will spark some action. <br> <br> Also note ADT will be held responsible in the event should something happen to our property.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839705;793962;16;2;0;1;0;0;2;15/04/20 14:38;132;NULL;15/04/20 14:16;15/04/20 12:26;please activate my sim;8,71E+12;;***;Can I please be assisted<br> My Telkom mobile contract was due in December 2014 and I got a call from one of the Sell direct sales person to upgrade my contract. In February 2015 my cellphone was delivered on my door step. the only problem was that the sim card was not activated. I have since then tried calling sell direct on the *** but no luck since January. I also tried emailing them but they are not getting back to me. I don't know now where to turn to because I am getting billed every month for something I am not using.<br> <br> your help will be highly appreciated;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;35956;188;16;2;0;1;0;0;2;15/04/20 15:04;132;NULL;15/04/20 14:30;15/04/20 12:52;Worst Cell Phone provider in SA ;***;;***;Once again i have to complain about how **** the service from Cell C and how *********** your staff are. <br> On Friday I was help up at gun point and that was only a 1/10th as traumatic as it has been dealing with your staff <br> <br> I went to the Sandton City store to get the IMEI number, apparently there is no contract loaded on to the system. after 45min wasting my time trying to get it from the Samsung store who gave it to me went back to Cell C to get a new sim only to be told that in need my id and Drivers lic wont suffice. but now they can give me my IMEI number. I went SAP to file a report only to be told that i need the ITC number. why couldn't the store tell me this and give it to me. <br> <br> I have just phone your call center who have told me that it will now take 24 to 48 hours to get me the ITC number because the phone is off but if i phone on the night they would have been able to give it to me unless the phone is off. i then get attitude as to why i didn't report it straight away. <br> BECAUSE I HAD MY PHONE ****** AT GUN POINT. *** is wrong with you people. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;385175;705804;14;5;0;1;0;0;5;15/04/20 15:49;132;NULL;15/04/20 15:29;15/04/20 13:37;SUPER SERVICE WITH A SMILE;8,11E+12;brendan;***;i WOULD JUST LIKE TO MENTION THE GREAT SERVICE I RECEIVED FROM BRENDAN IN YOUR BUILDING DEPARTMENT HE IS EXCELLENT WITH CUSTOMER SERVICE AND GOES OUT OF HIS WAY TO HELP HIS CUSTOMERS. EVERY COMPANY SHOULD BE SO LUCKY TO HAVE HIM ON THEIR TEAM.<br> ITS RARE IN THESE TIMES TO FIND SOMEONE WHO ACTUALLY KNOWS WHAT THEY DOING AND ENJOY DOING IT AND BEING SUPER GOOD AT IT. THANKS BRENDAN YOU MADE MY DAY.AND BECAUSE OF HIM I WOULD RECOMMEND YOUR STORE TO ALL MY FRIENDS.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;620467;33;1;2;0;1;0;0;2;15/04/21 13:13;132;NULL;15/04/21 12:43;15/04/21 11:01;No feedback/over a week to increase;8,61E+12;FNB;***;I am very irritated and disappointed in the ******* service from FNB , No feedback after increasing my credit card on the 13/04/2015 sent through quotation initialed id and payslip , my friend increased her overdraft yesterday the 20/04/2015 and received the money in her account today 21/04/2015 , i mean really come on fnb this is ridiculous maybe i should move to another bank and get some proper help. I need feedback what is the hold up. yesterday i left a complaint on the fnb website and no one has phoned yet i then proceeded to call the complaints department and all i was told is that its been escalated.<br> <br> ******* Service ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;520520;746174;6;2;0;1;0;0;2;15/04/21 15:23;132;NULL;15/04/21 15:07;15/04/21 13:11;Refund ;CO ***;Ashley;***;I was garnisheed by Flemix and associates, I paid up the garnishee now they are not refunding the monthly installment that was deducted on the month that I paid it up. When I phone them they say the matter is in their finance department and their finance department doesn't take the calls from the public. I've been waiting for ober a month now & no one is helping when you phone them. does anyone know a legal board where I can report these people. There must be an affiliation or a lawyers association that they account to. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;674026;807;14;2;0;1;0;0;2;15/04/22 15:57;132;NULL;15/04/21 15:21;15/04/21 13:45;stove explode after many complains. ;;;***;In 2013 i purchase a stove at Game Tygervalley. Within the 3 months i start pickup problems like melting of counter. I approaches Game which send out someone who took pictures and promise me to solve the problem nothing happen, after another few months when further burn marks appear on the counter i complain again. In October 2014 Elmarie from Swartland electrics contact me to make an appointment to come and have a look, they again take some pictures with a promise that they will investigate and inform me when stove will be fix.<br> <br> Again nothing happen!<br> Last night while cooking the stove knobs explode. I send Elmarie immediately an sms explain what happen until no responds.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;842135;793962;16;2;0;1;0;0;2;15/04/21 19:45;132;NULL;15/03/26 10:00;15/04/21 17:33;No service, unable to contact;***;Call Centre/Technical;***;Phone line went down and ADSL intermittent on 26 March 2015. Reported fault via website, received reference number 686CRK260315. Have tried to contact Telkom via call centre, but waiting 30 mins or longer without someone picking up is a waste of time. Have had no contact since then, line down and no way of getting through to Telkom. Really??? 26 Days and counting..... Really???;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;483568;52;6;2;0;1;0;0;2;15/04/21 20:34;132;NULL;15/04/21 19:54;15/04/21 18:22;cheats;9,01E+12;;***;I withdrew my claim on the month of January 2015, last week an incorrect amount was deposited into my account, the money deposited into my account was not even half of the money I was expecting. I informed them and they said I would get a reply within 48hrs, I have been calling since yesterday and no one is really helping me, I am just being transferred from one consultant to the other. This is unacceptable;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;246583;824418;38;5;0;1;0;0;5;15/04/28 8:42;132;NULL;15/04/22 8:26;15/04/22 6:30;Great friendly service;MEN309;Scott;***;I would like to thank Axxess again for the AMAZING quick service.<br> <br> I dealt with Scott, one of the technical engineers, who went WAY out of his way to find out what my line issue was and opened up all the tickets and escalations to make sure my line came up.<br> <br> Thank you for everything, I have never had such great friendly service from a service provider!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;435440;697;40;2;1;1;5;3;5;15/04/22 9:35;132;2;15/04/22 9:01;15/04/22 7:23;waiting for car;8,30E+12;;***;Repeated occurrence of cars not available after booking was made 1 week ago. Seems like the later flights with SAA usually have to wait for cars. after a flight delay one has to wait for 20min for a car. Poor management.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;258804;188;16;2;0;1;0;0;2;15/04/22 10:58;132;5;15/04/22 10:43;15/04/22 8:46;no copy of contract;***;;***;these useless people never gave me a copy of the contract now my wife Can't get her phone fixed with samsung as the serial jumber on the Phone Doesn't show as a South African model. My wife can never sort things out with her own phone and they give her such bad attitude. I ask her to do all the admin on my behalf;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;620602;688284;23;2;0;1;0;0;2;15/04/22 11:43;132;NULL;15/04/22 11:10;15/04/22 9:31;One Month no response!!;***;call centre;***;I joined Miway insurance who told me that if I have a tracking unit with Tracker my monthly premiums will come down to R75 per month as per the agreement between Miway and Tracker. I called Tracker to inform them that I have joined miway and to change my premium to R75. They then said I have a 3 year contract which I have to pay the full amount before it can change. I told them that I don't remember agreeing or signing a 3 year contract with them and they said they would get all the information and come back to me. I have heard nothing till this day via email or phone and it has been a month now!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;457386;688489;14;2;0;1;0;0;2;15/04/22 12:49;132;NULL;15/04/22 12:22;15/04/22 10:37;BAD ACCOUNT MANAGEMENT;5,71E+12;ACCOUNTS;***;QUEENSPARK ACCOUNTS IN POTCHEFSTROOM DOES NOT KNOW D DIFFERENCE BETWEEN A QUEENSPARK CARD& A ABSA-CREDIT CARD<br> I SUPPOSE D STAFF TRAINING IS A WASTE OF MONEY AS D STAFF BEEN TRAINED WILL N E V E R NOTICE D DIFFERENCE BETWEEN D CARDS!-PROBLEM IN SA <br> I PURCHASE GOOD TO D AMOUNT OF CLOSE TO R4000 SEPTEMBER 2014 ON MY ABSACREDIT CARD<br> LONG STORY SHORT I WAS HANDED OVER FOR COLLECTION&BEEN HARRASED BY PEOPLE WHO CANNOT UNDERSTAND ENGLISH-MY OPINION CANNOT READ!!! I<br> I NEVER!! RECEIVED MONTHLY INVOICES. PEOPLE WHO C A N READ IN SA ARE WELL AWARE THAT THERE WAS NO SA POSTAL SERVICE BECAUSE OF STAKING!! DIS MOS AL WOORD WAT DIE SPUL KAN LEES..MY ACCOUNT I CLEARLY STATES ALL CONTACT TO BE E-MAIL. THEY SAID THEY DID E MAIL INVOICES WHEN I REQUESTED NO PROBLEM F O R W A R D THOSE ORIGINAL INVOICES TO ME BECAUSE THEN DATE AND TIME ORIGINALLY SEND WILL DISPLAY-THEY COULD NOT DO THAT-BECAUSE THERE WAS NO E MAILS SEND! AT THE END OF D DAY THEY DISCOVERED THE TILL LADY(WHO CANNOT READ AND LOOKS LIKE LISTEN ALSO) USED D QUEENSPARK CARD INSTEAD OF THE ABSA CREDIT CARD....I IMMEDIATELY PAID THE TOTAL RUCHASE ON IIP DIRECT TRANSFER. HARRASMENT IS NOW OUT OF HAND. CHARGED WITH INTEREST??? JOKE;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837685;748962;14;5;0;1;0;0;5;15/04/23 13:55;132;NULL;15/04/23 13:31;15/04/23 11:43;Fantastic Service;;;***;I contacted supplier with details of manufacturing fault with my Ray Bans, polarisation lifting off lenses, and was pleasantly surprised with the efficient and speedy service received. An assessment form was completed together with photos of the sunglasses and e-mailed through, whereafter a courier service collected the sunglasses and within 2 days I received a full refund via courier. Great service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;842904;357;16;2;0;1;0;0;2;15/04/23 14:26;132;NULL;15/04/23 13:59;15/04/23 12:14;***** commited in my name;7,91E+12;Mary;***;<br> <br> Please kindly assist as I have failed to get assistance from the store (Vodashop Savannah Mall) and the Rude very very very rude manager Ludwig Heimerl. The mentioned store has activated a ********** account in my name. my 1st contact with the store was yesterday when I went through my bank statements I realised that Vodacom has debited a large amount of money I then went to Vodacom Eastgate as I was in the Vicinity to enquire about this only to be told tat I was in Polokwane and that's were I signed for the contract and I was assisted by Mary who is the person that activated the said account.<br> <br> <br> <br> <br> This morning at +- 10:15 on 23/04/2015 I made contact to the rude manager who bluntantly told me that he and the store have nothing to do with it I will have to sort myself out and he hung up the phone.<br> <br> <br> <br> <br> I now wonder if this is the ******** customer service that Vodacom gives their customer no wonder I have never wanted to do any business with this network I need this attended to ASAP I have no time to sit on the phone as I run 3bottle store which are consuming most of my time. so I need this sorted. in the mean time I shall drag your name in mud and the said consultants;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;842960;806;21;5;0;1;0;0;5;15/04/23 15:42;132;NULL;15/04/23 15:18;15/04/23 13:30;After timeously being sent from piler to post;***;Monique Booysens;***;I had to have my HIV blood test done for my policy to cover me for natural death hence I did so twice and 1LIFE DIRECT failed to supply me with a confirmation letter that they have received my test results. Monique Booysens came to my rescue and managed to send me the confirmation in less than an hour after laying a complaint. thank you so much now I can rest assured that my life cover policy is in order.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;466369;25;1;2;0;1;0;0;2;15/04/23 16:22;132;NULL;15/04/23 15:42;15/04/23 14:10;Unfair credit practices by Nedbank;6,51E+12;Credit Card devision;***;I app**** for debt review in 2014 when my wife lost her job and could not get another. In November 2014 I started a new job and canceled the debt review as I now can afford all payments as before. In Dec 2014 I made 2 payments to Nedbank credit card just to make up if there were arrears that needed to be taken care of. From then I paid my credit card every month and double the payments that was required by Nedbank. In March 2015 I app**** to finance a car and this was denied as it turns out that Nedbank handed my account over in January and this now reflects as a default on my credit record. Without any Notice to me.<br> I contacted Nedbank to settle this matter as I felt that this was a simple mistake that was made. I offered Nedbank the solution to give me a letter stating that my account was handed over in error and in return I will settle the full balance outstanding.<br> After numerous telephone calls to every conceivable department that I was told would be able to help me in Nedbank and countless visits to my local branch I was told that Nedbank is not interested to settle this issue instead I should take the matter to NCR. <br> Really??? What now?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;843157;357;16;2;0;1;0;0;2;15/04/24 9:08;132;NULL;15/04/24 8:43;15/04/24 6:56;My account is still not sorted out after six month;***;;***;My account has been under investigation for almost six months now and I still have no firm answer as to what is going to happen to it.<br> <br> I have already given up on trying to contact them as they don't even answer my calls anymore and when they say they will get back to me, I never hear from them again.<br> <br> I would like some answers PLEASE;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;401971;196;23;2;0;1;0;0;2;15/04/24 14:01;132;NULL;15/04/24 13:46;15/04/24 11:49;Breach of contract ;8,31E+12;;***;I had tracking device installed in my car few month back. even today I m still waiting for someone to call me to tell me if they can track my car. you please cancel this service because you cant see the where about of my car why should I pay ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844109;499;18;2;0;1;0;0;2;15/04/28 14:42;132;NULL;15/04/28 14:25;15/04/28 12:30;PARCEL DISAPPEARED;7,90E+12;;***;I have returned a parcel to a supplier on 13 April 2015. On 22 April 2015 I made an inquiry and I was told to pay R6.00 before they will trace the parcel. Track and Trace (online) could also not track the parcel asked me to enter the parcel number, they will track the parcel and forward me the details. Since then the results is still the same. 23 April 2015 I went into the Wellington Post Office demanding to know where my parcel is. They couldn't answer me and said they will phone me. They phone and told me the parcel is still at the CAPEMAIL HUB, but they can't deliver parcels due to financial situation, they can't afford to deliver the parcel at the Strand Branch. All the parcels are still at the CAPE MAIL hub. The Stand P Office phoned me and suggested I gave it a fem more days. <br> <br> PARCEL TRACKING RESULTS - Item Number: PE***ZA was last scanned on: 2015/04/13 at 18:31<br> <br> 1 In transit 2015/04/13 18:31 CAPEMAIL (HUB)<br> 2 In transit 2015/04/13 15:12 WELLINGTON Out of office<br> 3 In transit 2015/04/13 09:27 CAPEMAIL (HUB) <br> 4 Item accepted by branch 2015/04/13 09:22 WELLINGTON<br> <br> I have phoned today again and still no results. This is unacceptable.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;44094;818587;38;2;0;1;0;0;2;15/04/29 8:42;132;NULL;15/04/29 7:56;15/04/29 6:30;Afrihost not responding to queries;***;;***;I became an Afrihost client at the beginning of March 2015. Even though their website claims I will have full coverage in my area, I do not have. Normally I will just get EDGE. So I logged a query and they said MTN will investigate within 10 business days. I did not happen. I queried them again beginning of April and they asked some of the same questions and said they will escalate the matter. Still nothing.<br> I contacted them again a couple of times and this time they don't respond anymore.<br> Now I know Afrihost will probably say it's MTN's service delivery and coverage map, but at least Afrihost can follow up and ensure some service delivery. Or just respond to mails.<br> And they say I can't cancel my contract as then I will not be a client anymore and then they can't assist. So now I'm about to pay for the 3rd month for a service that I can't use.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;421207;188;16;2;0;1;0;0;2;15/04/29 8:54;132;4;15/04/29 8:37;15/04/29 6:42;Same problem 1 month after 1st complaint;7,50E+12;;***;Morning,<br> <br> and yet again today, 29.04.15 I see the exact same problem as with my last complaint (submitted on 26.03.15): you send me my invoice per post which I never requested (addding R5,26 to the bill without VAT). And the invoice has miraculously increased with R46 in value to a whopping total of R245 in stead of the agreed R199. I really considere this extreme poor service especially after you said you have fixed everything on your system as per my request. Clearly you did not, and clearly you have a parallel System that runs.<br> <br> Please refund me the R46. I do not want this as airtime. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844021;835833;9;2;0;1;0;0;2;15/04/29 9:57;132;NULL;NULL;15/04/29 7:45;Clientel Legal told me to give up on my case.;8,30E+12;Clientelelegal;***;I have reported my case to Clientele legal, that my agent who was arranging my itinerary to travel to America for work purposes did not want to refund me some money i have payed her due to my cancellation of my trip. And they told me to just give up and let it go cause there is no any other ways i can get my refund.<br> Please help me out.<br> Regard Clement.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;454202;25;1;2;0;1;0;0;2;15/04/29 10:14;132;NULL;15/04/29 9:52;15/04/29 8:02;incorrect information on system;8,61E+12;;***;I app**** for a nedbank personal loan on the internet, and a consultant contacted me, but then she she told me that my application was declined because on the system it showed that i was under debt review, and i was really shocked because yes i was under debt review four years ago, each and every month i check my credit report from experian, transunion, and compuscan and none of them show that i am under debt review, so the consultant told me that i must contact ITC, and gave me the contact details and i phoned transunion and they told me that they do not have on their records that i am under debt review, i must again contact nedbank maybe they have not updated they my infornation on their side, i m really shocked how can i mistake like this can happen, nedbank please update your details, none of the three credit bureau show that i am under debt review, because i have paid up all my accounts that were under debt review. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844520;688284;23;2;0;1;0;0;2;15/04/29 10:22;132;NULL;15/04/29 9:31;15/04/29 8:10;Today,Tomorrow never again!!!!!!;***;Leigh Gilmour ;***;Two of our fleet vehicles are not updating or working at all, the after sale and service for Tracker South Africa is up to Sh*t , this is not the first time this has happened to me. We have a fleet over 30 vehicles that is covering the whole of South Africa and we do cross border, after several phone calls and numerous emails reporting that the vehicle are not working correctly its been two weeks now, and nothing has been done, excuse after excuse, they are very fast to take your money after that you get the same service as you get at department of home affairs .Tracker can now come and take out their useless devices that is forever braking and not working.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;814168;499;18;2;0;1;0;0;2;15/04/29 15:14;132;NULL;15/04/29 14:52;15/04/29 13:02;WHERE IS MY PARCEL!!!;9,21E+12;;***;I am awaiting a parcel from the united states since 6 March 2015. The parcel has been shipped via the USPS (Tracking number - LJ***US). I would like a South African Tracking number to find out where on this earth my parcel has disappeared to the moment it crossed the South African border!?? I have been trying to speak to a consultant/agent at the Johannesburg International Department as well as Track and Trace for over a month now and still have yet to have ONE of my calls answered. They are currently (for the past month now) been experiencing \high call volumes\"" and my phone call has yet to be answered!! <br> Can somebody PLEASE assist me with this matter????"""