1 reviews | Active since Dec 2012
14 YEARS AS A CLIENT, TREATED LIKE A PAUPER , ONE HAND SAYS YES TO UPGRADE, THE OTHER ..NO
*** 12 YEAR LONG STANDING NUMBER. HAVE BEEN A CELL C SUBSCRIBER SINCE ABOUT 2005. I AM AN EXCLUSIVE CLIENT, SO THEY SAY, BUT I AM BEING TREATED AS A *****. WAS ADVISED BY A FEW RETENTION AGENTS , AND I HAVE VOICE RECORDING TO PROVE ,I CAN EARLY UPGRADE, AND CONFIRMED THIS WITH CELL C EAST RAND MALL, BUT WAS TOLD I HAVE A "VOID" ON MY ACCOUNT. THAT I NEVER PAID MY MAY BILL. THIS I IN ACTUAL FACT DID, BY EFT. AND AM NOW R25-00 IN CREDIT, ACCORDING TO THE BILLING DEP I WAS TOLD TO CALL. THEN, I WAS TRFD BACK TO RETENTION, AND SPOKE TO A MANGER WHO SORTED THIS "VOID" PROBLEM OUT, ONLY TO BE TOLD I AM ABLE TO UPGRADE IN 3 MONTHS TIME. THEN I CALLED AT 12 O CLOCK, AND WAS TOLD I CAN NOW UPGRADE , AND WHAT PHONE DO I WANT. I WAS INFORMED, IT HAS TO GO THROUGH A CREDIT ASSESSMENT, THIS I NEW TO ME, AS I AM UPGRADING TO A R499-00 A MONTH CONTRACT FROM A R2000-00 A MONTH CURRENT ONE. I AM NOW REDUCING MY LIABILITY BY R1500-00. I HAVE AN EXCELLENT TRACK RECORD WITH CELL C, AND NOW AM BEING TREATED LIKE ****. DO CELL C NOT WANT TO RETAIN THEIR CLIENTS. IT APPEARS NOT. I AM HIGHLY DISSAPOINTED AT THIS , AFTER HAVING 5 CONTRACTS AT ONCE WITH THEM, NOW ONLY 3, AND STILL IM TREATED LIKE SHYT.
We have requested one of the senior Retentions consultants contact you to assist.
Regards
DA
We have requested one of the senior Retentions consultants contact you to assist.
Regards
DA
I SPOKE A SUPERVISOR THIS MORNING, EXPLAINING THE SAME, THAT I WAS AT THE EAST RAND MALL BRANCH ON SUNDAY, I CALLED YESTERDAY, AND AGAIN THIS MORNING, AS I HAD BEEN INFORMED I CAN UPGRADE 6 MONTHS EARLIER, AND SHE LET ME HOLD ON FOR ABOUT 10 MIN, ONLY THEN TO COME BACK TO ME, SAYING NOW, I CAN ONLY UPGRADE IN 3 MONTHS TIME, AS MY CONTRACT IS ONLY X MONTHS IN ITS PERIOD. WHY WOULD ANOTHER RETENTION SUPERVISOR TELL ME DIFFERENT? I WANT THIS RESOLVED WITHOUT BEING SHOVED FROM PILLAR TO POST. WITH MY LAST UPGRADE, THE EXCLUSIVE PERSONAL AGENT I DEALT WITH, DELIVERED MY PHONE TO MY WORK, WHY HAS CELL C GONE BACKWARDS. PHONE ME AND TELL ME I CAN UPGRADE MY CONTRACT TO THE R499-00 SONY H10 + WITH VULCAN HEADSET, AND I CAN COLLECT IT AT EAST RAND MALL. WHY AM I BEING INCONVENIENCED, AND HAVING TO SEND E-MAILS AND CALL AFTER CALL
I SPOKE A SUPERVISOR THIS MORNING, EXPLAINING THE SAME, THAT I WAS AT THE EAST RAND MALL BRANCH ON SUNDAY, I CALLED YESTERDAY, AND AGAIN THIS MORNING, AS I HAD BEEN INFORMED I CAN UPGRADE 6 MONTHS EARLIER, AND SHE LET ME HOLD ON FOR ABOUT 10 MIN, ONLY THEN TO COME BACK TO ME, SAYING NOW, I CAN ONLY UPGRADE IN 3 MONTHS TIME, AS MY CONTRACT IS ONLY X MONTHS IN ITS PERIOD. WHY WOULD ANOTHER RETENTION SUPERVISOR TELL ME DIFFERENT? I WANT THIS RESOLVED WITHOUT BEING SHOVED FROM PILLAR TO POST. WITH MY LAST UPGRADE, THE EXCLUSIVE PERSONAL AGENT I DEALT WITH, DELIVERED MY PHONE TO MY WORK, WHY HAS CELL C GONE BACKWARDS. PHONE ME AND TELL ME I CAN UPGRADE MY CONTRACT TO THE R499-00 SONY H10 + WITH VULCAN HEADSET, AND I CAN COLLECT IT AT EAST RAND MALL. WHY AM I BEING INCONVENIENCED, AND HAVING TO SEND E-MAILS AND CALL AFTER CALL
U called me yesterday to say upgrade approved, and I was to receive a call, but I that never happened.
Then, u call me at 9am this morning to tell me the same and what phone I was looking at, I wanted the Sony experia H10 +, and that an e mail will be sent, and arranged to collect at east rand mall,. It is now 1.30pm, and no word from cell c. I bet that this will drag on till tonight, but I to carry out the over to Monday. Come on Cell C, Is this what customer service is. I have the voice clips of these promises . 2 DAYS TO SEND AN E-MAIL. ALL I AM GETTING IS LIP SERVICE. I HAVE WORDS!!!!!!!!!!!!!!!!!!!!!!!!!!!
U called me yesterday to say upgrade approved, and I was to receive a call, but I that never happened.
Then, u call me at 9am this morning to tell me the same and what phone I was looking at, I wanted the Sony experia H10 +, and that an e mail will be sent, and arranged to collect at east rand mall,. It is now 1.30pm, and no word from cell c. I bet that this will drag on till tonight, but I to carry out the over to Monday. Come on Cell C, Is this what customer service is. I have the voice clips of these promises . 2 DAYS TO SEND AN E-MAIL. ALL I AM GETTING IS LIP SERVICE. I HAVE WORDS!!!!!!!!!!!!!!!!!!!!!!!!!!!