mS
melanie S

1 reviews | Active since Feb 2019

05 Mar 2019, 02:35

13 DAYS WITHOUT FIBRE - I WANT A SNR MANAGER TO RESPOND TO THIS COMPLAINT

Now 13 (THIRTEEN) days without fibre - clearly I can phone and follow up on my number every day and every day I will be told that it is being escalated as urgent. Cell C and MetroFibre - you do not deserve my money and hence I am cancelling my contract and will expect a refund! Since this is the ONLY way to get your attention - I will be expecting a snr manager to phone me and not someone who apologises but can do nothing to assist. I will be expecting their call - probably only this afternoon at 17h00 because that is how important customers are to you - but nevertheless I will be waiting for your call, #disgusted

0
Replies (2)
Cell C
Cell C's reply05 Mar 2019, 07:50
Official
Good morning Melanie

Kindly note that this matter has been referred to Fibre.

Regards
Cell C | PN
mS
melanie S's update06 Mar 2019, 05:19
Reviewer Update
Still have not been contacted by anyone in Fibre! Day 14!