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Sibongile

1 reviews | Active since Oct 2023

17 Oct 2025, 15:06

12 Years with Cell C, Treated Like This

I have been a Cell C customer for over 12 years, and I’ve never been this disappointed with your service.

I recently visited your Alberton -New Market store to get a contract phone—specifically the iPhone 16 Pro. I was told it needed to be ordered and would arrive within 3 days. A week later, after hearing nothing from your side, I had to follow up myself—only to be told that the phone is no longer in stock.

What’s even more frustrating is that the order had already been approved and reflected on your system. So what happened? And why didn’t anyone bother to contact me? If I hadn't called, would I still be waiting in the dark?

This level of service is absolutely unacceptable—especially from a company I've supported for over a decade. I urgently need a phone as mine is broken and I rely on it for work, but clearly Cell C couldn't care less about its loyal customers.

You’ve officially lost my business. I’ll be moving to another network—one that values its customers and knows how to communicate.

Extremely disappointed,

0
Replies (3)
Cell C
Cell C's reply17 Oct 2025, 15:29
Official
Dear Sibongile Shange,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and the disappointing service you’ve encountered. Your feedback is incredibly valuable, and we truly appreciate the loyalty you’ve shown over the past 12 years.

This is certainly not the level of service we strive to provide to our customers. We understand how frustrating it must have been to follow up on your own, only to be informed that the device was no longer in stock, especially after the order had already been approved and reflected on our system.

Please be assured that we have escalated this matter to our support team for urgent attention. They will investigate the issues you’ve raised and assist further with your contract application. A consultant will be in touch to provide feedback and work toward a resolution.

Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.

Kind regards,
Cell C | GM
S
Sibongile's update21 Oct 2025, 16:22
Reviewer Update
To Whom It May Concern, It’s been another week, and I still haven’t received any assistance. I’m extremely disappointed with the poor level of service I’ve experienced. It’s clear that Cell C does not take its customers seriously. If the iPhones were out of stock, a simple, honest response would have been appreciated. I also don’t understand why, if other stores outside Gauteng had limited stock, no effort was made to courier a device to a Johannesburg store. That would have shown some initiative and care for customer satisfaction. Please do not attempt to call me or offer assistance at this point—your lack of response and follow-through over the past two weeks has made it clear that I am not a valued customer. I’ve had to follow up repeatedly with no resolution. I will be moving to another network—one that values and respects its customers. Cell C has failed me, and I will not be returning.
Cell C
Cell C's reply21 Oct 2025, 16:45
Official
Dear Sibongile,

We sincerely regret the inconvenience and frustration you've experienced, and we understand your disappointment. Please accept our apologies for the delay and lack of communication regarding your query.

We would like to assure you that a follow-up has been sent to the consultant assigned to your case for urgent attention and clarity.

While we respect your decision, we remain committed to resolving the matter and ensuring you receive the support you deserve.

Cell C | DA