12 DAYS AND STILL NO RESPONSE

I have sent in my Blackberry Z3 for repairs 3 times now and was contacted by Moses at the Call centre, who sent me an email so that I can give him the Reference numbers for my phone being booked in for the 3rd time.<br> I did so on the 27th of August 2015 and have had no feedback whatsoever as to the status of my phone.<br> I sent him another email on the 31st of August 2015 with the next reference number to say my phone has bee queued for repairs and still no answer. I sent a 3rd email to Moses on the 3rd of September 2015 and as yet have had no response.<br> <br> I am utterly disgusted that I have not had any feedback!!!<br> <br> This is a brand new phone and it's been giving me problems since I got it!!!<br> <br> UNACCEPTABLE!!!<br>