12 days and no sim swap done yet as promised. Cell C is a horrible company to deal with.

Apparently Cell C is incapable of doing something as simple as a sim swap. My husband passed away. After months of struggling to get his bill protection paid out and eventually settling the account, I requested the number to be put onto pre-paid as I did not want to lose the number. I was instructed to buy a new sim card, RICA it and then send the details via email to the credit queries department. All of which I did on 10/11/2021. To date, the sim swap has not been done. And I cannot imagine what can possibly be so difficult about getting a sim swap done. Poor service, Worst cellphone company to deal with. No feedback from them either, not even when phoning customer care to enquire about the status of my request.