11 Months for my phone to be returned from repairs

i took my phone in for repairs on the 23 of November, a new phone that that i bought on contract from cellc, that stopped working, i called the store in January and spoke to Mateen i gave him my PRE number PRE688380 and asked him if my phone came back and he said its not in store when i asked him what the delay was he said he didnt know and i should wait for an sms his tone was very inappropriate but i just said ok id wait for an sms when i tryed contacting the store on ***/ *** it never goes through or its off. until today after the 11th week i decided to phone head office, and Mellisa helped me track my phone, and the phone was sent to the store on the 2th of December, so was the phone even looked for when i wasted my airtime holding to find out if the phone there. <br> the service is unbelievable, a contract phone ive been paying for all this time not using it because they kept the phone for what? ive lost clients because even when i took the phone in and its on warranty i didnt get any replacement phone.<br> Im done with Cellc#Useless