11 days with poor signal and no feedback

Since february we have been experiencing extreme network difficulties, throughout march till july the issue has been better but not resolved. Till recently things got even worse were we are unable to make use of the internet or any other connections. I have logged a case on 17 Aug and till this day I recieved no feedback after phoning customer services 4 times were some of the agents were rude and some even dropped the call. I tried to speak to a manager but they were also unavailable for feedback, absolutely no care in the world, never have I ever expierenced such poor customer service. Everywhere every other service provider tries their best to assist and help customers. Please post your feedback for everyone to see