XW
Xinia W
1 reviews | Active since May 2011
14 Dec 2015, 10:12
11 Days later you drop the call
I called in on 3 December to add on another contract with Cellc. I was told it would take 4-5 working days. I tried to call last week . Their voice prompts says I could e-mail customer care. Surely I e-mailed them - they respond I MUST call???? why tell me to e-mail. Today I call, waiting for 30minutes someone answers - takes my ID and drops the call. what is that?
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Cell C's replyOfficial
14 Dec 2015, 10:15Hello MrsX,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Cell C's reply14 Dec 2015, 10:15
Official
Hello MrsX,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN