10 Waiting Period to stop Subscription.

Good day,

I just made a call to cell c customer service to ask them to stop my unknown subscription and i was advise of the app process and the *# something process.

SINDI NGWENYAMA is the consultant who assisted with call ref *** and she transferred the call to SARA NKETSI who i was advised she a supervisor.

They further advised since I cant do those process they will send a request to a department that have access to stop subscription and it takes 10 days and i was advised i must not load Airtime for 10days until they sorted it out.

I am highly disappointed that my service provider cant help me on the phone with the simple request and that means Cell C cant accommodate client who are not smart with using the phone. they only have processes of people who are good with reading and who are able to use the phone to do other function.

I wish to know i must stop my transection and business for 10days until this is sorted? I strongly believe Cell C doesn't care their aliterate customers who can't use their phone device.

Thank you