10 days and new phone still not working

So I went to Cell C in Tygervalley on Sunday, 26/6 to take out a Cell C contract. I was able to collect my phone from them the Tuesday, 28/6. After a day and a half the phone died, I took it back to the shop, expecting to get a new phone but was told they have to send the phone in for tests/repairs - the staff and supervisor also tested the phone and confirmed that it would not charge/switch on at all - they gave me an OLD nokia to use in the meantime.<br> After following up with both the Tygervalley branch and the repair centre, I was told the phone had \passed all the tests"and would be returned just as they received it. Apparently they charged the phone and left it on for one day and one night and they felt it was not faulty. I told the person on the phone that I don't want the same phone back as I believe it will do the same again. Alas"