-1 rating. Appalling service/lack of

I have had an on going issue with Cell C regarding a ********** account opened in my name, my credit record has a staining DEFAULT on it and they have placed me under the watch of the South African ***** Prevention Services, I cannot even open a bank account because of this, I have contacted SAFPS and they have told me that Cell C placed me under their watch so they should authorize for my removal, I was then given a Cell C number to call, I have been calling this number for the past month and a half and nobody answers, when calling customer care I was told the department would be back on Monday the 27th of July, today is the 16th of August and still nobody answers the phone. I am so drained from this issue, which was certainly not my fault but the negligence of Cell C and their staff members who just give out cellphone contracts all willy-nilly and now I must suffer. Is there a way I can take this up with the Ombudsman because honestly this has messed up so many things for me, especially my credit record. I so frustrated and angry and disgusted by the way they operate.