1 reviews | Active since Mar 2017
1 month old Laptop Faulty Caps lock - I am asked to go to HP to Fix it
<p>I upgraded to a Hp Laptop (Celeron) last month ago (Feb 2017 ) and after receiving it, I didnt use it since school didnt start quite immediately this year. I tried using it 2 weeks back because assignments are now allocated at school and the Caps lock didnt work. it was always active making it horrible to type. i called Cell C 084 143, and i got the shock of my life the agent I called said that i cant return it becuase it might be my fault.</p> <p>I was so upset I dont even remember the agent name. How can I have a laptop for 1 month and be the cause of a faulty Caps Lock "Key". i was transfered to Cancellation, the Follow up department and back to customer care for nothing. and eventually where I couldnt believe was when the customer care agent said, there is nothing I can do, I must sell it to a person I know who wants the Laptop and have them pay for it because its a month old and i cant return it to Cell C.</p> <p> </p> <p>I am already behind with assignments and now I am stuck with a laptop I got on an upgrade, one month old and I am the one to blame. my payment record never was an issue but this is the thanks I get for choosing Cell C. I dont even remember getting a contract for this upgrade</p> <p> </p> <p>my rights CPA Rights have been violated:</p> <p> </p> <p>1. The right to choose which states - A customer has a right to change their minds and they have a right to recourse if their purchase does not live up to the suppliers claims or if the customer is not satisfied with the goods or services.</p> <p>2. The right to Accountability by the suppliers</p> <p>3. The right to fair and honest Dealings</p> <p>4. The right to fair just and reasonable terms and conditions</p> <p> </p> <p>- I am appalled that Cell C doesn't even want to take the laptop and get me a knew one, but I must be the one to fix their product. I really am demanding restitution for this level of service because I will escalate this further if left unresolved.</p> <p> </p> <p>Dumisani Mdlalose</p> <p> ********** 780</p>
Hi Dumisane
We will get one of our consultants to assist with this matter.
Regards
Cell C | PN
Hi Dumisane
We will get one of our consultants to assist with this matter.
Regards
Cell C | PN
Theodorah has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Theodorah has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
I received a call and frankly I responded to the Cell C agent that I will not be calling the HP they asked me to call.
I am going back to what I said, how can a Laptop have a faulty Caps lock and you still ask a loyal and worthy customer to call HP to fix it.
They as the supplier mus either remedy the goods or issue a new one. Atleast that is what is said under CPA and I am not going to fix their problems for them. I am in now mental position to be calling the HP guys with my Cell C open line airtime. which indirectly supposes I destroyed the Caps lock key. It is as comon as can be that Cell C must fix this issue soley and not pass responsibility to the underserviced customer. Which calling will be my expense.
I responded to Theodore on email and I am currently waiting for that action to be taken as it is only fair. How can I complain about goods and in return be asked to fix it myself by calling HP?
This doesn't indicate ownership. The nature of the problem indicates that a customer can be responsible for a faulty Caps lock key.
I received a call and frankly I responded to the Cell C agent that I will not be calling the HP they asked me to call.
I am going back to what I said, how can a Laptop have a faulty Caps lock and you still ask a loyal and worthy customer to call HP to fix it.
They as the supplier mus either remedy the goods or issue a new one. Atleast that is what is said under CPA and I am not going to fix their problems for them. I am in now mental position to be calling the HP guys with my Cell C open line airtime. which indirectly supposes I destroyed the Caps lock key. It is as comon as can be that Cell C must fix this issue soley and not pass responsibility to the underserviced customer. Which calling will be my expense.
I responded to Theodore on email and I am currently waiting for that action to be taken as it is only fair. How can I complain about goods and in return be asked to fix it myself by calling HP?
This doesn't indicate ownership. The nature of the problem indicates that a customer can be responsible for a faulty Caps lock key.